Under the direction of the Regional System Director, you will be responsible for ensuring the site teams’ vision and standards are implemented; and that team roles and expectations are known and clear. Working closely and directly with the Medical Lead, Clinic Manager and Ryan White and Prevention Program staff: plans, directs and organizes HIV/STI/HCV activities within a Cook County Health and Hospital System (CCHHS) community health center. Oversees all aspects of HIV/STI/HCV/PrEP services within the center’s operations and provision of patient care services including patient access and flow, resource allocation and the quality of service delivery. Is accountable for staff management, achievement of project scopes, quality improvement, and regulatory compliance. Establishes collaborative partnership with appropriate department heads to achieve goals and objectives and ensure that team members’ roles and expectations are known and clear.
Responsible for effectively and independently initiating, delegating, supervising work assignments, determination of daily work priorities and actions required to meet deadlines and resolve problems. Establishes effective and collaborative relationships with community partners to address gaps in services and social determinants of health related to HIV/STI/HCV. As a qualified team leader, you will motivate, provide effective guidance, communicate with the multi-disciplinary team members on a daily basis, and be the contact person for all team members
Facilitates effective communication between patients, team members, disciplines and administrators
Maintains open communication with supervisors and communicate concerns through the appropriate means
Works with Clinic Manager to ensure staff, peers and consultants activities are monitored and supervised
Works and maintains communication with appropriate department heads to address performance issues and ensures that they are resolved in a timely manner to reflect quality patient centered care
Responds to phone calls, emails, faxes and pages according to policy
Conducts monthly meeting with staff to discuss System generated information, reports and other pertinent information presented in management and leadership meetings. Maintains records of meetings, including attending roster
Ensures staff meets PCMH and clinical practice requirements, including providing patient access, conducting case conferences, doing daily huddles, patient screening, pre visit planning, reminder calls and follow-up calls to increase show rates
Communicates to team members operational and staffing issues which may impact the clinic functions and how the flow of the clinic might be impacted during the session such as team member’s absences.
Monitors staff customer relations performance and team dynamics
Monitors and responds to patient grievances
Converses and engages patients to collect feedback and to address concerns related to patient experience
Ensures appropriate storage of supplies and equipment in accordance with safety and regulatory requirements
Reviews routine and ad-hoc reports that provide information on practice volumes, fiscal year (FY) statistics, sharing information with staff
Ensures that staff fully utilize IT systems and ensures data entry is complete across all categories.
In collaboration with systems department managers audits staff productivity and develops established benchmarks for performance- addresses performance deficits with individualized staff improvement plans
Submits and monitors monthly, quarterly and annual funder and site progress reports
Actively participates in CQI Committee and prepares annual CQM plan
All data entry and paperwork will be submitted in compliance with the policies
Identifies opportunities for process improvement and initiates improvement efforts within the clinic to increase or exceed established metrics
Ordering and Expense Management
Monitors inventory of all office and clinical supplies
Submits invoices for signature for supplies, services and equipment received
Additional Management Responsibilities
In conjunction with System Management Team, prepares/completes Request to Hire (RTH) to Hektoen Human Resources and works with Human Resources in the recruitment and retention of qualified staff
In collaboration with system manager maintains Attendance and Tardiness Records; prepares and administers discipline for abuse of policies and procedures
Ensures that interdisciplinary staff, contractual staff, students and volunteers meet key CCHHS performance requirements
Resolves day to day conflicts between staff
Maintains relevant personnel files
Ensures compliance with HIPAA, emergency and disaster preparedness communication, MSDS (global harmonized system), sexual harassment, universal precautions, confidentiality, security and privacy
Ensures compliance with annual staff training and documentation requirements
Follows downtime procedures for all defined emergency codes at site (computer downtime, electrical, fire, etc.)
Makes sure Risk Management, Corporate Compliance and Quality Management policies are being followed
Provide Excellent Customer Service and Professionals when interacting with clients and internal and external customers
Assists as required with new patient initiatives
Travels to various locations within the Cook County Health and Hospitals System
Participates in all departmental mandatory trainings and meetings
Participates in administrative and staff development meetings
Serves on multiple committees/meetings as assigned
Reviews and updates all agency/site visit policy and procedures
Prepares all documents and requests for site visit audits in collaboration with Program Manager
Participates in grant writing as needed
Participates in the implementation of the Strategic Plan
Performs all other related duties as assigned or requested
QUALIFICATIONS - Knowledge/Skills/Experience:
Master’s degree in a health related and/or social service field required
Minimum of 5 years proven work experience in a team environment
Minimum of 3 years’ experience working with the HIV population
Knowledge of performance metrics such as PDSA cycles
Proven leadership skills
Excellent communication skills
Organizational and time-management skills
Special Knowledge and Skills Preferred:
Ability to deliver effective/clear oral and written presentations.
Ability to work with sensitivity to cultural, ethnic, and sexual diversity.
Computer skills with Microsoft Word, Excel, Outlook, Powerpoint and Publisher and data entry.
Ability to meet deadlines and work as a team leader.