Utilizing the AIDET communications framework, consistently uses a professional, courteous approach to facilitate communication with patients, Providers and third party intermediaries.
Conducts client registration interview. Collects or confirms all necessary demographic, insurance, health, and financial information from customers at registration accurately entering it into the ESS.
Schedules appointment s and records reason for visit on the patient notes in the scheduling software system.
Accurately identifies patient in MPI, based on documentation requested and provided by patient.
Verifies coverage and benefits thru on-line process at each visit.
Accurately identifies, completes and scans all required forms including consents, screenings and insurance information.
Identifies clinical and financial criteria that require involvement of case management team or Benefits Specialist.
Resolves clinical scheduling conflicts to accommodate the needs of all involved parties
Confirms patient’s payment sources utilizing on line systems; accurately interprets financial cues; provides patient with payment plan information or consults with a Team Lead, Universal Benefits Specialist or Coordinator as needed.
Responsible for explaining Health Center fee schedule to all clients and collection of fees based upon client income.
Collects deductibles and co-payments according to policy and accurately posts payments to the patient’s account..
Maintains a cash drawer and follows cash handling and end of day balancing procedures
Responsible for recording client entrance and exit time using VNA’s enterprise software system
Maintains annual goals for registration accuracy
Understands and follows Health Center infection control policies.
Translates or obtains language line assistance for clients and staff as requested.
Initiates communication with supervisor to ensure an efficient use of available work time.
Acquires a general knowledge of the workload and specialized knowledge of other job duties in the Health Center Revenue cycle through cross-training.
Familiarizes and complies with all VNA policies and procedures.
Meets standards of behavior expectations.
Follows established guidelines for use and/or disclosure of protected health information. Employees should report any breaches of the Health Insurance Portability and Accountability Act (HIPAA) rules to the Privacy Officer immediately. Failure to comply with HIPAA policies and procedures will result in disciplinary action, up to and including termination of employment.
Other duties as assigned.
Education as developed through the attainment of AS degree or equivalent work experience in a medical office or Hospital in a similar role.
Minimum of one year experience in medical office preferred.
Bilingual in Spanish/English as follows: Speaking – Required. Reading - Preferred. Written – Preferred.
Ability to alphabetize and add/subtract/multiply and divide as necessary.
Health policies and requirements met. (see Personnel Policies)
Essential Functions/Physical Requirements:
Ability to effectively communicate verbally and in writing.
Manual dexterity sufficient to perform primary keyboarding, scanning and filing functions. 40 WPM preferred
Tactile, visual and olfactory senses intact.
Ability to deal with high levels of stress.
About VNA Health Care
VNA has been at the forefront of health services in area since 1918, bringing exceptional healthcare delivered in homes, VNA clinics and community settings with extensive programs and services. VNA clinics are located in seven large suburban communities: Aurora, Elgin, Carol Stream, Bensenville, Bolingbrook, Romeoville, and Joliet . With a staff of over 400 we serve 90,000 annually, providing primary care at our Federally Qualified Health Center. In 2012 VNA Health Care was voted Top 50 Best Places to Work in Illinois. As a Joint Commission accredited organization we offer a strengths based culture where you can put your talents into action. Here’s your opportunity to serve the greater good in a supportive team environment.