Oversee Agency Quality Performance and Program Evaluation in collaboration with Agency leadership team.
Lead the agency’s Council on Accreditation (COA) processes.
Function as point staff for Agency strategic planning processes, under the direction of the Executive Director, President and Board of Directors, including reporting on progress of reaching goals and objectives of Agency’s strategic plan.
Lead the comprehensive collection and timely analysis of data.
Ensure agency Efforts to Outcomes (ETO) system includes accurate and timely client-related process and outcome data.
Manage (ETO) data system to track program outcomes and performs data analysis.
Lead research and evaluation funding opportunities.
Assist Program and Management Staff in ensuring contract compliance and continuous agency quality improvement and produce reports of program outcomes.
Produce meaningful and timely reports for use by Agency staff and Board to advance and continuously improve service delivery and outcomes.
Oversee on-site quality compliance audits to assure that process, procedures and standards are compliant.
Oversee and direct outside audits/inspections/accreditation site visits. Manages audit findings to ensure compliance and completes required follow-up.
Manage and runs the occurrence reporting process and the corrective and preventive action program across the organization.
Ensure thorough investigations and root-cause analyses are conducted and tracking and trending drives improvement appropriately.
Manage a strategic evaluation processes, working with program staff to assure the evaluations provide quality, useful and timely information.
Organize learning and development efforts for staff and management on process improvement and quality principles.
Develop, direct, and coordinate designated policy activities of the Agency.
Ensure alignment of Agency policies and procedures with best practice, accreditation, licensing, and certification standards, making recommendations for development and/ or revision as needed.
Independently develop and initiate complex and multiple advocacy agendas and strategies to expand and enhance programs and services and to improve systems coordination, including increased funding.
Recommend best practices on research into existing and new programs.
Provide information and analyses both verbally and in writing to policy makers, advocates, the general public, and other stakeholders.
Actively work with other organizations and participates in coalitions and collaborations to pursue specific policy changes affecting children and families.
Provide ongoing input and guidance on program and policy requirements.
Practice legislative and administrative advocacy and/or systems change methods.
Represent the Agency on government task forces, advisory committees, and with policy makers in the legislative and executive branches of state government.
Develop and maintain contacts with elected and appointed city, state and federal leaders.
Participate in the writing and preparation of public grants and proposals as needed.
Assist in submission of operational data as required by grants, contractual, and other agreements.
Speak publicly to diverse external audiences on behalf of the Agency.
Represent the Agency in the community, at conferences, meetings, and on committees.
Maintain the document control system for the organization including all policies, procedures and controlled forms.
Perform additional duties as assigned.
PhD level preferred with a focus on assessment, evaluation or research methodology or;
A Master’s Degree from an accredited school in Public Policy.
5-7 years’ experience in social service administration, program evaluation, quality assurance and strategic planning experience.
Sensitivity to cultural diversity is required. Ability to communicate and cooperate with diverse families, various professionals and community groups.
Excellent verbal and written communication skills.
Competent in Microsoft Office tools and inputting services in an online database.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Occasionally ascends/descends stairs.
At times may be required to lift up to 25 lbs. for various classrooms and event’s needs.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
An Equal Opportunity Employer
About SGA Youth and Family Services
SGA Youth & Family Services leads positive change for children and families in Chicago's most challenged and underserved neighborhoods. The non-profit has provided free, comprehensive services since its founding in 1911. SGA believes that sustainable community change results from a focus on early childhood, education supports, parenting, and workforce development. Collaborative partnerships, innovative programs, and measurable outcomes fuel SGA’s efforts to replace the cycle of poverty with the Cycle of Opportunity.