Administrative Support, Case Management/Social Services
4 Year Degree
SUMMARY: The Administrative/Case Assistant supports the daily operation of the House of Welcome Adult Day Services (HOW) by performing a variety of administrative/clerical tasks and case management, interacting regularly with participants and their families and participating in program activities as needed.
DUTIES AND RESPONSIBILITIES:
Greets participants, caregivers and other visitors to HOW, provides information and assistance to them as needed.
Answers and directs phone calls received to the appropriate staff member, resolves problems, gathers information, and answers questions whenever possible to maximize level of customer service provided and minimize the need to transfer calls, delay resolution or involve other staff unnecessarily.
Gathers detailed information for initial intake calls, assists with enrollment by gathering required documents and making follow-up calls.
Responds to phone and walk-in requests by providing information on programs or services and facilitates referral to case management services if needed. Provides information and assistance and sends agency and program brochures as appropriate.
Prepares documents, charts and reports using a variety of software programs. Materials prepared are used for billing, accounting, and communicating with participants and their family members.
Maintains electronic and paper files, records, databases and statistics necessary to facilitate efficient and accountable operations.
Monitors office and program supply levels, orders replenishments as needed or as requested by staff, verifies invoices and processes payments. Runs a variety of errands, such as purchasing needed supplies, during regular work hours and only as directed.
Participates in program activities as needed, including being responsible for care and safety of program participants, physically assisting them with activities of daily living, monitoring their whereabouts and needs, and monitoring the environment.
Demonstrates knowledge of Alzheimer’s disease and other dementias.
Demonstrates proficiency in person-centered dementia care.
Attends scheduled staff meetings.
Completes statistical data and required paperwork in a timely manner.
Completes a minimum of 10 hours of continuing education each year.
Responds to medical emergencies and performs CPR/AED and First Aid if certified.
Performs other related duties as assigned by management.
Bachelor's Degree (BA, BS) from four-year college or university in human services or similar related field
One year of experience in an administrative position
Computer skills required: Microsoft Office Suite, state computer systems and agency proprietary software
Certificates, licenses and registrations required: CPR/AED and First Aid Certification (may be obtained upon hire)
Other skills required:
Strong interest in and ability to work with older, impaired population
Advanced customer service, verbal communication and interpersonal skills
Advanced organizational skills, including attention to detail and accuracy
Advanced computer expertise, including the Microsoft Office suite of programs
Reliability and flexibility required to meet operational demands
Ability to work on a team in a group setting
Knowledge of the aging process and chronic disorders including Alzheimer's disease and related dementias
Skills/experience in working with persons with dementia
Sensitivity to cultural diversity
About North Shore Senior Center- House of Welcome Adult Day Services
As a nonprofit, 501(c)(3) organization, our highest priority is you. Our work is driven by our love of serving seniors and not by monetary profit.
Since our founding in 1956, North Shore Senior Center has partnered with older adults to redefine the process of aging. We imagined a social community for seniors -- one defined by friendships, volunteerism, clubs and new experiences. We didn't know what it would look like, but we knew that creativity, enthusiasm and knowledge would be its foundation.
Today, thanks to the collective efforts of our members, staff, volunteers and friends, the North Shore Senior Center community we imagined is a reality. Whether you visit us to take a class, enjoy a concert, or exercise in our Fitness Center, you can experience its benefits.
We also imagined that our community could extend beyond the walls of our brick-and-mortar buildings. It was important that older adults who were isolated due to physical, emotional or financial issues could participate as well. It was equally important that North Shore Senior Center could help those who needed assistance with Medicare, income taxes, caregiving concerns and issues relating to Alzheimer's diseas...e and memory loss.
To ensure that all the pieces we imagined fit together perfectly, we strengthened our community with the passion of volunteers and the commitment of our partners in local businesses and government.
We invite you to visit us, join us, and help us imagine what "aging" will look like in the years ahead. We think it's going to be inspirational!
North Shore Senior Center has worked with older adults and their families since our founding in 1956. The National Institute of Senior Centers and CARF have accredited us as meeting the highest standards for our industry. We also partner with many organizations, including OASIS and Age Options.