Summary: The Development Operations Manager is responsible for oversight of the Newberry’s customer relationship management (CRM) database, The Raiser’s Edge, utilizing the system to effectively record patron and gift information and leveraging patron information to encourage increased giving to the Newberry. The Manager will assist departments throughout the library with the database and its related online tools, fostering increased use of the central database system and training staff as appropriate. The Manager will also serve as the primary data analyst and prospect researcher for the Development Office. This position reports to the Director of Individual Giving.
Create, implement, and oversee all data management policies and procedures using The Raiser’s Edge;
Define and enforce standards and procedures for data entry and maintenance, including the establishment of new records and methods to regularly identify, combine, and delete duplicate records;
Responsible for the accurate and prompt processing and recording of all gifts and pledges;
Oversee the gift acknowledgment process, including generation of acknowledgement letters and membership materials, completion of matching gift forms, and related tasks;
Serve as liaison between Development Office and Finance Office; coordinate reporting needs and reconcile gifts, pledges, and payments; identify best practices for receivable gift data entry;
Maintain Raiser’s Edge records for all donors and pull lists of those donors as needed for recognition and mailing purposes;
Serve as primary data analyst for the Development Office; generate timely fundraising and related financial reports for Development and executive leadership of the library;
Utilize data analytics and predictive modeling to identify characteristics of current donors and mine Raiser’s Edge for President’s Fellows, major gift donors, and planned giving prospects;
Serve as a user expert in support of staff from other departments who are using Blackbaud web tools and The Raiser’s Edge, providing training and ongoing support, and serve as primary liaison between the Newberry and Blackbaud;
Process online mailing list registration requests;
Research individual, foundation, and corporate prospects for both the Annual Fund and restricted giving, assessing giving capacity, potential areas of interest, and likelihood of giving;
Regularly cross-reference comparable institutions’ donor lists and advise appropriate staff;
Maintain the highest standards of professional and ethical conduct;
Understand and adhere to established ethical standards related to the procurement and use of prospect and donor information;
Represent the Development Office at library events;
Pursue other projects and activities needed for the achievement of institutional and departmental goals.
Bachelor’s degree or equivalent;
Experience with The Raiser’s Edge strongly preferred;
Experience with Blackbaud online tools and iWave or other research tools preferred;
3+ years’ experience working with a CRM database;
Knowledge of fundraising best practices;
Superior organizational skills and attention to detail;
Proven ability to manage multiple priorities and work well under pressure to meet deadlines without sacrificing accuracy;
Ability to work collaboratively and cooperatively with colleagues and donors.
Additional Salary Information: Benefits: Group life, health, dental, and vision insurance; fifteen vacation days first year and twenty days thereafter, two personal days, and paid holidays annually; long term disability, long term care and retirement plan match available after one year of service.
About Newberry Library
The Newberry Library, open to the public without charge, is an independent research library dedicated to the advancement and dissemination of knowledge, especially in the humanities. The Newberry Library acquires and preserves a broad array of special collections research materials relating to the civilizations of Europe and the Americas. It promotes and provides for their effective use, fostering research, teaching, publication, and life-long learning, as well as civic engagement. In service to its diverse community, the Newberry Library encourages intellectual pursuit in an atmosphere of free inquiry and sustains the highest standards of collection preservation, bibliographic access, and reader services.