The One-Stop Program Manager is responsible for program(s), to ensure that they are in line with the stated objectives and goals of the organization. Will provide quality control for the organization's programs through methods such as collecting data, analyzing trends and/or tracking the budgets; monitoring client recruitment levels, and stages in the program. Will work with a variety of internal and external individuals ranging from volunteers to management and must be capable of conveying information to people who are not always familiar with the program(s). Assess, maintain and adjust program as necessary to ensure it is producing the desired outcome. Determines through data analysis whether the program is achieving the desired results/goals as defined by leaders in the Agency. May be required to monitor costs associated with the program and all events and/or training to ensure alignment with Finance budget. May carry a caseload of clients and interface with local companies to identify employment leads and supporting employment retention services to clients. May supervise employees, volunteers, temporary or participant staff.
May oversee client progression through all steps of referral, enrollment, training, completion and employment advancement
May conduct client intake, assessment, academic counseling, goal-setting, enter case notes, certification testing, and report on internal and external performance
May process enrollment and funding paperwork for new client and/or students
May manage client and/or student learning portal and additional/interface of curricula
Provide regular progress and attendance reports to clients’ career coach, workforce services coordinator or other support staff, as mandated by funding program
May serve as a liaison between client and provider in the resolution of technological or non-technological support issues
May facilitate or coordinate workshops and cohort kickoffs
Collaborates with training professionals to integrate best practices and industry trends into skills training curricula
Participate in promoting various training services department and programs and recruiting suitable candidates
Continually reviews and evaluates all phases of program. Includes, but not limited to, training, procedures, development and resources such as equipment or services and makes recommendations to management for program improvement
Works with appropriate staff to maintain and submit accurate, timely and complete data for internal and external reporting regarding clients’ progress through all phases of the program
Provides senior management with verifiable and timely data to make strategic decisions.
May assist with the preparation of proposals and grants including the collection of data to complete status/final reports for funders
Other duties as assigned
Knowledge or Expertise:
Demonstrated success developing and implementing program strategies and producing successful placement outcomes
Advanced computer proficiency with Microsoft Office products (Word, Outlook, Excel, Access); knowledge of government systems strongly preferred
Excellent written, verbal, and interpersonal communication skills. Must be able to interact and develop rapport with a diversified population of business leaders, government agency personnel, funders, partners, staff, and clients
Service-oriented, flexible, self–starter with a solid work ethic who can manage multiple priorities simultaneously and work under pressure to meet deadlines.
High initiative, outstanding organizational skills, clear attention to detail and the ability to follow-through.
Must be able to travel to seminars/workshops and other National Able Network offices as necessary.
Communicates clearly and concisely, both verbally and in writing internally across organization and externally to clients/partners/funders and/or employers
Excellent presentation skills
Previous workforce development experience is a plus
Bachelor’s degree, OR 6 years of relevant experience is required
Minimum (3) years of experience in program management or related field
Interested applicants should submit a resume, cover letter and salary expectations to: email@example.com (NOTE THE SPECIFIC POSITION IN THE SUBJECT LINE OF YOUR EMAIL).
EOE AA M/F/Vet/Disability
About National Able Network
Preparing Today’s Communities to Meet Tomorrow’s Challenges through Education, Employment, and Opportunity.
To use our expertise to empower people to improve their lives by providing the means to self-sufficiency through sustainable employment, and career and life advancement. To nurture life-long learning while building bridges between education, training and career readiness, and between workforce and economic development.