Case Management/Social Services, Facilities/Property Management
Certified Housing Specialist
The Certified Housing Specialist reports to the Housing Team Leader and is responsible for the management of Thresholds residential properties and/or subsidies in accordance with all current funding requirements, Fair Housing Laws, and Thresholds policy and procedure.
Essential Duties & Responsibilities
Manages the Thresholds residential properties, subsidized and non-subsidized, in accordance with all current funding requirements, such as but not limited to CHA-PRA, current release of the HUD 4350.3 Occupancy Handbook, LIHTC, HUD Continuum of Care Programs including Long Term Rental Assistance Program and HUD Leasing Program, Federal, State & City Fair Housing Laws and Thresholds policy and procedures.
Conducts and completes applicant interviews, oversees move-ins, move outs, processes annual and interim certifications, verifications, paperwork and data entry required in completing each process.
Maintains required information in Thresholds Residential software (currently Real Page – One Site.).
Maintains tenant files in accordance with funding requirements and department policy and procedures.
Works with Housing Administrator in maintaining the housing waitlist.
Monitors rent delinquencies, distribution of notices, (i.e.: delinquency, 10day, 5day) and/or establish reasonable payment arrangements for said delinquencies as needed.
Distribution of Rent Payments to Landlords (based on subsidy program and type) – if applicable
Responds to and addresses all housing complaints by tenants.
Coordinates and participates with funding agencies, and their authorized agents, site reviews and inspections.
Completes all reports as determined by funding agency their authorized agent and/or other funding sources as requested.
Monitors all work orders submitted to facilities management department and/or housing partners pertaining to repairs identified during routine unit inspections and/or tenant complaints.
Communicates and coordinates with program staff when housing stability issues are identified.
Collects all required client information for Homeless Management Information Systems (HMIS), where applicable, and reports such data to the HMIS Data Quality Compliance Manager, in compliance with Thresholds HMIS Policy and Procedures.
Marginal Duties & Responsibilities
May be required to work a flexible schedule, being available to work on weekends or evenings.
May be required to coordinate and negotiate inter-departmental activities or requests such as grant proposal preparation, internal and external audits, etc.
May be required to travel between agency facilities.
Bachelor’s Degree preferred.
Minimum of 3 years of residential property management or administration of federal or government subsidies.
Strong computer skills required. Must have comprehensive knowledge of Microsoft Office products, including internet and email. Knowledge of or ability to learn other pertinent software products preferred. Intermediate to advanced Excel skills are required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Internal Number: CERTI03974
Thresholds, named as one of Chicago’s 101 Best and Brightest Companies to Work For, provides more than 15,000 adults and youth with the skills and encouragement needed to live productive and fulfilling lives.
Consider being part of an organization that fosters collaboration between its staff and those we serve, our members, and where employees are recognized as invaluable assets who truly make a difference.
More than 75% of Thresholds’ services are delivered out in the community and include assertive outreach, case management, housing, employment, education, psychiatry, primary care and substance abuse treatment, as well as pioneering research at the Thresholds Research Institute.
Thresholds provides competitive wages and benefits, and excellent opportunities for career development and promotion.
Individuals with lived or shared experiences with mental illness are encouraged to apply.
Proud to be an Equal Opportunity Employer: Disability/Veteran