Case Management/Social Services, Employment-Related Services
The Compliance and Eligibility Analyst is responsible for conducting in-depth and complex assessments of individuals with disabilities to determine their capability to function successfully in an unsupported and competitive work environment. Gathers and analyzes information from a variety of sources and submits thorough narrative reports that satisfy federal program eligibility requirements.
Implements strategies to achieve the goals for the organization and AbilityOne program compliance. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.
1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
3. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
4. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
5. Gather and analyze information from a variety of sources to determine functional capabilities, identify possible accommodations and recommendations related to the employees' disabilities that support continued program eligibility.
6. Conduct reevaluations of all employees with disabilities within thirty days from hire and annually thereafter to determine their capabilities and ability to function successfully in an unsupported and competitive work environment.
7. Write and maintain accurate and professional narrative reports for all AbilityOne Program employees. Reports include summations of disability documentation, interviews, case notes, and other supporting documents and applied work supports and accommodations. In addition, reports must reflect exhibited symptoms and behaviors that correspond to the diagnosed disability or disabilities.
8. Develop strong working relationships with supervisors/managers and workforce development supervisors to help ascertain information needed to analyze individual employment eligibility and recommend appropriate training, supports, and accommodations to help the employee succeed on the job.
9. Gather and maintain confidential information while adhering to strict confidentiality standards.
10. Responsible for completing other duties/responsibilities as assigned.
1. Two years of college education or experience equivalency, and a minimum of 3 years' experience.
2. Valid driver's license required.
3. Experience working with people with disabilities and job performance.
4. Ability to travel to multiple work sites on a daily basis and in a timely manner.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.
Vision required to assess individuals with disabilities for program participation, repetitive use of hands for computer work, travel required. Moves about to accomplish tasks.
About Goodwill Industries of Southeastern Wisconsin Inc
Goodwill Industries of Southeastern Wisconsin, Inc. is the largest of more than 165 Goodwill organizations in the world and has been providing services since 1919. Some 6,200 Goodwill employees work in nearly 100 locations throughout our 23-county territory in southeastern Wisconsin and metropolitan Chicago. Our service territory consists of thirteen full or partial counties in southeastern Wisconsin, and ten full or partial counties in northeastern Illinois.