Case Management/Social Services, Education/Teaching/Training, Employment-Related Services
4 Year Degree
The Retention Specialist is responsible for keeping program participants active and engaged in training and employment to ensure established goals are met and employers are satisfied. This is accomplished by providing on-going support service to participants placed into employment to ensure their longevity in the workplace.
Responsibilities: Job Summary:
Provide follow-up to participants after job placement to ensure job retention and the elimination of barriers that may impede job retention
Work with employers and OAI Business Account Executives to manage and support participants as they transition into employment opportunities, including On-the-Job-Training (OJT) openings
Together with Business Account Executives, work with OJT employers to determine the program participants’ skill gaps and establish training plans that address the gaps
Assist in the development and monitoring of OJT contract(s) with employers for each individual participant
Provide one-on-one individual coaching in current job and activities outlined in skill development plan
Provide meaningful coaching and follow-up services to participants
Monitor participants’ progress utilizing weekly targeted case management
Utilize OAI’s incentive system to motivate participants to retain their jobs
Coordinate with SWFI’s Systems Navigator(s) to provide support service needs connections to other wrap-around services of child care and transportation
Coordinate with OAI Retention Plus team to provide financial literacy and budget planning for all eligible participants
Assess individuals for additional training and coordinate with Career Coach and Program Managers to make appropriate stackable credential referrals
Ensure that participants have access to and are receiving all needed support services
Ensure case record documentation is current, accurate, thorough and complaint with established policies and procedures
Prepare reports related to program activities
Maintain existing linkages to community resources and develop new ones to further the goals of the program and the success of participants
Other duties as assigned.
High School Diploma or G.E.D. Certificate required. Four-year college degree in a human services or related field preferred. Equivalent work experience will be considered.
Excellent oral and written communication skills.
Demonstrated ability to work successfully with clients and agencies.
Direct work experience or demonstrated awareness of skills required to work in varied industries and work environments.
Demonstrated ability to complete projects and assignments accurately and within deadlines.
Detail oriented, excellent organizational skills
Proficiency in MS Office including Word, Excel, and PowerPoint.
Experience with Salesforce data management system or similar client based platform
Team player who can also work well independently
Bilingual (Spanish/English) is a plus
Ability to travel throughout Chicagoland and have automotive transportation for reimbursable local job-related travel. Valid driver’s license and auto insurance required.
Additional Salary Information: Excellent
About OAI, Inc.
Established in 1976, OAI, Inc. is a 501(c)(3) not-for-profit workforce development training and job placement agency headquartered in downtown Chicago. OAI’s programs provide training for both currently employed workers and unemployed or underemployed individuals who are in need of job skills and critical worker health & safety awareness. OAI’s Mission is to create an environment in which all people can access education, training and employment that will allow them to sustain and enjoy safe, secure and fulfilling lives. OAI, Inc. offers excellent benefits for full-time staff including: medical, dental, vision, life and disability insurance; 401(k) with match; and paid time off including vacation days, sick days and holidays. OAI, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability or genetics.