We are looking for an IT Technician to provide installation and user support for computer systems at the McCormick Foundation and Cantigny Park. The IT Technician provides support for network, server, and voice infrastructure. This position also helps maintain existing SQL databases and creating new ones for testing and production. This position plays an important role in the daily operations of the Foundation. The ideal candidate has at least three to five years of professional experience with an emphasis on servers, networks, software and cloud systems. They will also bring excellent customer service skills and thrive on creating efficiencies and supporting a team. This is a full-time position based in Chicago (with occasional travel to Cantigny Park in Wheaton) that reports to the Director of IT.
Insures adequate maintenance of all computer-based information technology at the Foundation including personal computers, servers, local area networks and telephones
Installs and tests hardware technology insuring functionality and compatibility with existing systems; insures accuracy of systems/parts inventory
Monitors, resolves and updates ticket statuses on all user requests using in-house help desk system
Processes all new hire and termination requests, in accordance with IT and HR procedures
Assists in creating, updating and amending existing SQL databases
Reviews and periodically tests proper data backup procedures to insure safety and integrity of historical data files
Provides training and assistance for end-users on operations and capabilities of all computer and communication equipment
Provides for personal safety in the workplace by taking responsibility for avoiding situations with the potential for personal injury; attending and completing all required safety training, knowing and following existing safety rules including the applicable use of personal protection equipment, the proper operation of tools/machinery and proper handling of hazardous materials, and reporting any unsafe conditions to respective supervisor
A minimum of three to five years of recent IT support experience with an emphasis on Microsoft servers, networks, software and cloud systems; demonstrated experience with SQL Server
Bachelor’s degree in computer science/technology or related field preferred; technical training, vendor certification or other accredited programs desired
This position has access to all files and financial databases with domain administrator level access, and requires personal and professional integrity to manage sensitive and confidential information
Outstanding project management skills and attention to detail
Excellent communication, interpersonal and organizational skills
Adaptability and flexibility in a fast-paced, team-oriented environment
Demonstrated passion for the Foundation’s values with commitment to deliver results measured against the Foundation’s mission
All offers are contingent upon successful completion of a criminal background check and drug screening
About Robert R. McCormick Foundation
The Robert R. McCormick Foundation is dedicated to fostering communities of educated, informed, and engaged citizens. Through philanthropic grant-making and Cantigny Park, the Foundation works to make life better in Chicagoland. The McCormick Foundation, among the nation's largest foundations with more than $1.5 billion in assets, was established in 1955 upon the death of Col. Robert R. McCormick, the longtime editor and publisher of the Chicago Tribune.
Cantigny Park, part of the Robert R. McCormick Foundation, is the 500-acre Wheaton estate of Robert R. McCormick. It is home to the McCormick House, First Division Museum, formal gardens, picnic grounds, walking trails and a Visitors Center with banquet and dining facilities.