Administrative Support, Case Management/Social Services
The primary function of the position is to provide clerical, technical and administrative support to the SSVF (Supportive Services for Veteran Families) program. The SSVF Clerical Case Manager works as part of a team to ensure the smooth operation of the program and timely issuance of all necessary paperwork and reports.
Provide effective administrative assistance and assigned duties including the following functions:
Complete office tasks such as filing, generating reports and presentations, setting up for meetings and reordering supplies.
Provide real-time scheduling support for veterans by confirming appointments and helping to resolve conflicts.
Screen incoming telephone calls and routing callers to the appropriate SSVF team member.
Complete administrative tasks such as generating reports, transcribing minutes from meetings, creating presentation and conducting research.
Complete HMIS data entry.
Greet and assist walk-in veterans.
Maintain professional communication with clients and SSVF team members via email, telephone and mail.
Review and update all client files and secure all confidential paperwork appropriately and as directed per guidelines and procedures.
Update daily, weekly and monthly reports including, but not limited to, status reports, program plans, profile reports, and compliance reports.
Follow correct timekeeping procedures and documentation.
File, copy, and organize all administrative paperwork as directed by SSVF Program Coordinator.
Open and close client files using proper procedures.
Ensure all security protocols are followed regarding computers, client information and other confidential information.
Other duties as assigned.
Bachelor’s degree in a related field or equivalent work experience required.
CADC and/or MISA certification is a plus.
Proficiency in English grammar, spelling, punctuation, and simple mathematical functions.
Skill in operation of modern office equipment such as personal computer, facsimile, copiers, scanners and telephones.
Skill in researching and compiling information.
Knowledge and ability to use a computer and software (MS Office suite) to prepare reports, maintain records, search for and compile data.
This individual must have 5+ years’ work experience in social services and a strong understanding of veterans and their specific needs. This person must have a strong desire and ability to meet people where they are and create an environment that nurtures mutually respectful and empowering relationships. This position requires someone that has an ability to build relationships with community partners, stakeholders, external partners and veterans. An individual in this position will have a demonstrated sensitivity to, and knowledge of, the needs of homeless veterans. An ability to communicate effectively and respectfully with people coming from diverse lifestyles, background, racial and cultural groups is a must. Additional consideration will be given to candidates that have a combination of education and experience to include training received while in the military.
This individual must have an ability to deal effectively and constructively with emotionally charged situations and have demonstrated conflict resolution skills.
Featherfist, formed in 1984, serves homeless men, women and children and those “at risk” of becoming homeless throughout the City of Chicago. For the past thirty years it has provided extensive outreach; comprehensive case management and supportive services and referrals; and preparation for and access to permanent housing, with follow-up case management for a minimum of six months.
With “Power and Purpose” as its theme, Featherfist has developed model programs that successfully address the underlying causes of homelessness for individual clients and the homeless population as a whole.