The primary function of the position is to provide comprehensive case management services to clients who are eligible for assistance through the SSVF (Supportive Services for Veteran Families) program. The Case Manager is responsible for determining eligibility for SSVF, assessing the needs of clients, developing and implementing a defined and goal-oriented individual service plan, and utilizing Featherfist and VA resources to meet client needs with the ultimate goal of providing stabilized permanent housing. The SSVF Case Manager works individually or as part of a team to ensure favorable outcomes for the SSVF program.
Provide effective case management assistance including the following functions:
Screen all incoming SSVF referrals of very low income veterans/veteran families who are either homeless or at risk of becoming homeless, within 48 hours of receipt of the referral, and schedule an appointment for initial assessment.
Complete the initial SSVF assessment to determine eligibility for SSVF, and category of service to be provided, by focusing on the low income veteran/veteran family's eligibility for VA benefits, housing status, income, household composition and other factors impacting the veteran family's housing stabilization.
Develop a trusting and working relationship with the veteran/veteran’s family seeking help.
Identify SSVF participant's available resources, strengths and supports that can support the goals in his/her Housing Stabilization action plan, as well as any and risk factors and unmet service needs, that should be taken into account in the development, implementation and monitoring of the Housing Stabilization action plans to prevent homelessness and maintain a stable, permanent housing arrangement for the family.
Provide appropriate referrals and linkages to community partnerships and resources.
Provide timely, accurate and detailed supportive documentation according to the SSVF Program guidelines. Maintain all required SSVF documentation in participants' confidential case records, and with the preparation of any required program and statistical reports for the Veterans Administration.
Monitor the participant's progress on the Housing Sustainability plan, and amend or extend the plan as needed (30, 60, 90 days) to ensure that participants have achieved their Housing Stabilization goals.
Follow up with all SSVF participants monthly after their goals are met to assess whether they continue to maintain their permanent housing, 30, 60 and 90 days after stabilization.
Work as part of a multi-disciplinary team providing "client centered services" with all Featherfist staff members.
Perform outreach to the Veterans, potential clients, community stakeholders, subcontractors, and other agencies on the program.
Attend Veterans events, SSVF Program Trainings, and any other relevant training opportunities, as assigned to keep current on needs, solutions, and barriers.
Communicate clients’ progress to the Supervisor of Programs.
Review and update all client files and secure all confidential paperwork appropriately and as directed per guidelines and procedures.
Educate client on available resources.
Assist client in obtaining forms, completing paperwork, and contacting referrals. Act as an advocate for the client.
Act as primary liaison between client and multiple agencies.
Meet with clients on a weekly, bi-weekly or monthly basis, as required or needed.
Maintain assigned caseload.
Travel to sites for training purposes, networking and outreach.
Participate in opportunities for learning and skill maintenance/development, including internal and external training and workshops.
Compile data and produce reports for analysis and assessment of program effectiveness and outcomes.
Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.
Meet all administrative requirements including recordkeeping, HMIS, staff meetings, etc.
Maintain confidentiality and treat participants with dignity and respect at all times.
Close out files as needed.
Establish and maintain referral resources in the community.
Produce and/or update weekly, monthly, quarterly, and annual reports as required.
Assist Director of SSVF in overall administration of SSVF program as directed.
Ensure all security protocols are followed regarding computers, client information and other confidential information.
Other duties as assigned.
Bachelor’s degree in a related field or equivalent work experience required. Master’s degree preferred.
CADC and/or MISA certifications preferred.
Proficiency in English grammar, spelling, punctuation, and simple mathematical functions.
Skill in researching and compiling information and data.
Proficiency in Microsoft Office Suite including comfort in using Word and Excel and confidential database use such as HMIS or equivalent.
Knowledge and ability to prepare reports and maintain records.
Demonstrated knowledge of issues facing veterans program participants.
This individual must have 5+ years experience in providing direct social services to veterans and/or homeless populations. This person must have a strong desire and ability to meet people where they are and create an environment that nurtures mutually respectful and empowering relationships. This position requires someone that has an ability to develop case plans and specialized casework services with considerable independence. An individual in this position will have a demonstrated sensitivity to, and knowledge of, the needs of homeless veterans. An ability to communicate effectively and respectfully with people coming from diverse lifestyles, background, racial and cultural groups is a must. He/she will also have an ability to relate to community agencies, local businesses, landlords, public social services, and assistance programs.
This individual must have an ability to deal effectively and constructively with emotionally charged situations and have demonstrated conflict resolution skills.
Internal Number: 002
Featherfist, formed in 1984, serves homeless men, women and children and those “at risk” of becoming homeless throughout the City of Chicago. For the past thirty years it has provided extensive outreach; comprehensive case management and supportive services and referrals; and preparation for and access to permanent housing, with follow-up case management for a minimum of six months.
With “Power and Purpose” as its theme, Featherfist has developed model programs that successfully address the underlying causes of homelessness for individual clients and the homeless population as a whole.