Under the general supervision of the Program Manager, the Career Navigator is responsible for delivering career and educational counseling, case management to Youth job seekers, who are eligible for Workforce Innovation and Opportunity Act WIOA services.
Duties and Responsibilities:
Perform outreach and recruitment in the local community to publicize program opportunities and eligibility guidelines, referral options and access points, and application procedures.
Collect documentation from applicants as required sufficient to determine eligibility for services, consistent with applicable Federal, State, and Local requirements, guidelines and policies.
Assist participants with career exploration and career planning, job readiness activities, and in accessing educational, employment and training opportunities linked to career pathways that chart a course toward economic self-sufficiency.
Build, manage and support a caseload of eligible participants and facilitate their placement and participation in work-based learning and other training activities.
Conduct an Objective Assessment of customer needs and goals and develop an Individual Employment Plan that identifies educational and employment needs and barriers, and an action plan to meet those needs and barriers.
Review and modify the Employment Plan to ensure ongoing, successful progress toward stated goals and desire.
Implements prescribed program-related procedures and accurate case management.
Provides ongoing case management and serves as a liaison between customers and service providers.
Provides guidance and other assistance to help the participant retain employment.
Manages a comprehensive caseload.
Adhere to the Company's quality management system and protocols to ensure customer satisfaction, and program integrity and performance.
Perform routine, timely and accurate data entry of narrative information and required data elements into the Career Connect and Salesforce database to ensure the full and proper tracking of all enrollments, and activities and services provided, and to document customer interactions and progress through various program components.
Other duties as assigned to meet program and company objectives.
Qualifications (skills, knowledge & abilities):
Bachelors Degree in social service, human resources, or related field or equivalent experience
Excellent interpersonal skills and customer service orientation
Strong working knowledge of personal computers and software
Ability to perform accurate and timely data entry, such as case-notes
Ability to learn and apply Federal, State and local policies as they relate to program area
Experience in career counseling and workforce development preferred.
Asian Human Services Inc. is an equal employment opportunity employer dedicated to the fair and equal treatment of all of its employees without regard to age, gender, race, color, religion, creed, national origin, ancestry, sexual orientation, disability, political or union affiliation, maternity status, parental status, military or veteran status, or any other basis prohibited by law
About Asian Human Services
Established in 1978, Asian Human Services is the largest multi-cultural and multi-lingual health and social services organization in the Metropolitan Chicago areas. Its mission is to provide client -centered, quality, and compassionate services to Asian immigrants and other underserved communities so that they can fully participated in society, prosper and thrive. Specialized in healthcare, education, and employment, its professional staff is fluent in more than 28 languages and serves more than 28,000 clients throughout Illinois each year.