Case Management/Social Services, Program Management
General Summary: The Grant and Per Diem Case Manager is in a position to make a lasting impact on serving our veterans. This program position, reporting to the Program Officer, is responsible for assisting with case management services offered to clients in the Grant and Per Diem Case Management program. The GPD Case Manager should represent MSHV’s core values; emphasizing compassion and individualized care. The position will be responsible to lead & develop support for the following areas: individualized case planning, tenant education, and housing stability.
Roles and Responsibilities
Provide individualized case management, helping the client access needed resources, support, and life skills to maintain housing stability and balance in all areas of life.
Collaboratively develop an individualized case plan with input from the client and any other organizations with which they are working.
Assist clients with obtaining mainstream and veteran specific benefits.
Solicit and coordinate interventions and services with partner or other identified agencies and organizations for clients in the program.
Work with clients and their landlords to ensure housing stability, including providing tenant/landlord education to improve relations.
Advocate for clients and make appropriate qualified contacts.
Work towards empowering clients to be productive members of the community; focusing on their unique skills.
Understand the full range of MSHV’s services and demonstrate the ability to assess client(s) needs to access services as appropriate.
Demonstrate ability to effectively manage multiple tasks at the same time due to the often urgent needs of clients served and the multi-tasking nature of the job.
Respond to emergencies with immediacy using appropriate crisis intervention techniques.
Able to accurately enter client data and information into an established HMIS system.
Prepare and maintain accurate confidential case records, paperwork, and fiscal recording as required.
Participate in Continuums of Care as assigned.
Network with the community at large, depending on client needs.
Midwest Shelter for Homeless Veterans offers a competitive benefits program which includes medical, dental, life, paid holidays, and generous PTO.
Midwest Shelter for Homeless Veterans is an Equal Opportunity Employer: Veteran/Disability.
Master’s Degree in Social Work or related Human Services field, and at least 1-year experience working in the “field.”
Previous experience in working with homeless individuals and families, particularly chronic a plus.
At least one year of working in a program serving veterans is preferred. Veteran status a plus.
Housing First/Harm Reduction approach experience.
Exceptional communication and problem solving skills; adept at taking initiative to seek out resources and solutions.
Excellent assessment and decision-making skills. Excellent organizational skills and the ability to manage multiple projects. Ability to handle confidential information appropriately.
Ability to work independently and as part of a team.
Competent in Microsoft Office: including Word, Excel, Outlook, and PowerPoint.
Must be available for occasional evening/weekend hours as needed.
Midwest Shelter for Homeless Veterans (MSHV) is an organization whose mission is to end veteran homelessness in northeast Illinois and our neighboring communities, so that no person who has defended our homes goes without a home. Our vision is to ensure that no veteran is left behind due to homelessness, joblessness, poverty and/or mental-health issues. Our desire is to ease suffering for veterans and their families and to empower veterans to become productive members of their communities. www.helpaveteran.org