We are seeking a self-motivated, intelligent, puzzle-loving problem solver who wants to help nonprofits use technology more efficiently. Above all else, you must be passionate about delivering best-in-class customer service. As a consultant, you will own the client onboarding and training process from beginning to end, helping new clients make a smooth transition from their previous fundraising and/or donor management systems to NeonCRM. You will also get to work with current clients to ensure they are implementing best practices and using NeonCRM to its fullest potential. This position is ideal for nonprofit development and administrative professionals who are looking to change careers but still want to help nonprofits meet their missions.
Serve as the onboarding project leader, taking responsibility for the overall success of new client implementations of NeonCRM products and integrations
Review and analyze client data, conduct data consultations with clients, and prepare data import rules for our software engineers
Lead live web-based product training webinars
Contribute to the continued development of our training curriculum
Develop extensive working knowledge of our products
Neon One was founded with the mission of becoming the most comprehensive and authentic technology ecosystem for nonprofits. Combined, NeonCRM, Arts People, CiviCore & Rallybound support 5000+ nonprofits and helped them raise over $1+ billion so far this year.
We are committed to advancing equity, pursuing diversity, and fostering inclusion. We pride ourselves on our collaborative office environment that welcomes and encourages fresh ideas and challenges you to make an impact. Our work culture is fun, friendly and relaxed, with employees having the ability to work remotely.
We offer great benefits, including health/ dental insurance, vacations, sick days, family leave, 401k with company match, FSA...and a well-stocked kitchen!
We believe in giving back so much so that we made it into an official benefit! You can use one workday each month to volunteer with any nonprofit in your community.
Our employees are passionate about making a difference and they are our most valuable asset. Come see what it's like to add value to a mission driven company!
1+ years in a training or teaching role, with ability to convey technical subject matter to non-technical audiences
Advanced knowledge of Microsoft Excel and familiarity with tools such as VLOOKUP
Experience working in a SaaS environment or with a similar CRM platform
Proficient with CiviCRM, Raiser's Edge or Salesforce highly preferred
Strong customer service background
Excellent analytical, organizational, and problem-solving skills
Strong attention to detail
The position is based out of Chicago, IL and remote work arrangements will not be considered.
About Neon One
Neon One is a comprehensive technology ecosystem of software and services dedicated to empowering mission-driven organizations. We pioneer solutions for fundraising, community building, and program operations that power the future of philanthropy.
The team has worked with more than 30,000 nonprofits over the last several decades — bringing an unparalleled level of industry knowledge and expertise to clients. Neon One is actively transforming the way nonprofit organizations’ missions are supported and empowered by software and services through their growing suite of best-of-breed products. To date, the company has facilitated over $10 billion in fundraising efforts for nonprofits around the world.
Backed by FTV Capital & Blue Star Innovation Partners, Neon One is expanding its footprint, and currently has offices in San Francisco, Los Angeles, Chicago, Denver, Dallas and New York.