Description: Under the direction of the Executive Director, the Deputy Program Manager will support the organizations strategic direction, as well as manage the Family Support Program (including supervision of the Family Support Specialists). This position is responsible for data management, producing accurate and timely reporting of program status and utilization, analyzing program risks, organizing programming and activities with the mission and goals of the organization, and developing an evaluation method to assess program strengths while identifying areas for improvement.
General Program Coordination
Supervises and supports Family Support Specialists (manage case assignments, coordinate FSS staff meetings, monitor caseloads, workflow, and achievement of benchmarks prescribed in the scope of work within service contracts).
Participates in the recruitment and hiring process of Family Support Specialist staff.
Devises evaluation strategies to monitor performance and determine the need for improvement.
Reviews and approve service plans.
Conducts weekly supervision of direct reports in efforts to track staff progress and implementation of services.
Identifies and implements methods to promote team building and effective communication among staff.
Works with the Executive Director & Program Manager to arrange and/or conduct staff trainings and continuing education.
Applies change, risk and resource management principles when needed.
In collaboration with the Executive Director, represents Chicago Survivors on key coalitions and external trainings.
Other duties as assigned.
Oversees data collection and reporting by direct Family Support Specialist staff.
Produce structured program reports while assisting the Executive Director with overall program management and quality control.
Collects and processes data within the ECM database for reporting purposes.
Maintains resource and referral database.
Manages project development assignments as needed.
Maintains linkage agreements with citywide and community-based resources for families (including children and youth).
Proposes new linkage agreements for approval by the Executive Director/Program Manager.
Coordinates and shares night supervision of dispatch and crisis response with the Crisis Response Manager
Thorough understanding of program management techniques and methods.
Experience in Microsoft Office Suite and Database Management experience required.
Outstanding knowledge of data analysis, reporting and budgeting.
Strong knowledge of performance evaluation techniques and key metrics.
Excellent organizational and leadership skills
An analytical mindset with great problem-solving abilities.
Self-starter, excellent technical, verbal and written communication skills.
Experience with volunteer management, including volunteer management systems.
Strong organization skills to plan, implement and problem solve.
About CHICAGO SURVIVORS
Chicago Survivors provides multi-cultural crime victim services to family members of Chicago homicide victims. Our services are free and open to all families who have lost a loved one to violence. Our Crisis Response and Family Support Services are available in English and Spanish, and we also provide in-time telephone translation of our services in over 200 languages.
Our services include: Immediate Crisis Response Services and Accompaniment, Family Support Services, Criminal Justice Advocacy and Peer Support through our Community of Survivors Program.