To provide vision, oversight, and coordination for all WINGS Safe House (shelter) operations, services and Crisis Line functions for this 24- hour facility.
Duties and Responsibilities:
Oversee, plan, implement and evaluate all components of the 24-hour Family Advocate services. Ensure that services are proactive, responsive, and comprehensive.
Hire, supervise, and train staff, interns and volunteers; Conduct team meetings; Encourage on-going Development.
Develop, implement and monitor operational procedures in cooperation with Senior Director of Program Services.
Develop, implement, monitor program policies and procedures in cooperation with Senior Director of Program Services.
Oversee the teaching, modeling, and the development of life skills and support to women and children as it applies to House Advocates, volunteers and interns.
Oversee integration of strengths-based perspective and life coach model.
Monitor and maintain a safe and healthy living environment for all WINGS guests, staff, interns, and volunteers.
Identify volunteer opportunities and communicate them to the Manager of Volunteers; Cultivate and maintain long term volunteer relationships.
Provide crisis intervention counseling and referrals to callers; Conduct periodic assessments of Crisis Line services; Responsible for coordinating the hotline schedule.
Provide supervision for ICDVP candidates.
As directed, provide supervision for the 40 hour training and CEU.
Conduct phone intake and eligibility evaluations; Oversee resident arrivals and departures.
Inform callers (i.e., Chicago Domestic Violence Helpline) of the numbers of beds available at the Safe House.
Provide clinical intervention and support, which includes on-call emergencies.
Create and maintain files, documents, contracts, and agreements per Senior Director of Program Services.
Collaborate with area agencies to identify and institute best practices.
Work closely with Sr. Manager of Community Based Services and Sr. Manager of Children’s Services to ensure wrap-around services.
Work with Development staff to establish indicators and outcomes measures and ensure accurate data collection and reporting; ensure timely submission of all reports.
Contribute necessary financial information to the Senior Director of Program Services.
Represent WINGS at community meetings and events.
Provides direct services in the form of support groups, case management, crisis intervention, emotional support, and conflict resolution.
Immediately report child abuse to the Department of Children and Family Services as mandated by law and in accordance with agency procedures.
Identify donation needs and inventory levels and communicate needs to Department of Community Resources.
Oversee facility property management issues and work with Facilities Department to maintain agency assets.
Work with Friends of Safe House Friends Advisory Committee.
Other duties as assigned.
Master’s degree required: social services field desirable
Must hold a license in field of expertise (i.e., LCSW, LCPC, or Psychologist) or obtain license within one (1) year of hire
Must hold Illinois Certified Domestic Violence Professional (ICDVP) Credential or obtain certification within one (1) year of hire
CPR and First Aid certification (WINGS will provide)
Experience with shelter services preferred
Must agree to a flexible schedule – evenings, weekends, holiday, on call and overnights required
Must have excellent leadership, project management, interpersonal, organizational, verbal and written communication skills
Must be a strong team player, able to successfully interface with varied personalities and temperaments, and relate sensitively to people of varied social, economic, racial, cultural and experiential backgrounds
Bi-lingual skills (Spanish) preferred
Proficient in Microsoft Office Suite, Access and Excel
Type: Full-time, exempt, salaried employee with paid time off and health benefits
Internal Number: 1009
About WINGS Program, Inc.
Although the organization started as an advocate strictly for homeless women and children, WINGS has expanded 30 years later to become one of the largest domestic violence service and housing providers in the state of Illinois. Single individuals (women/men/transgender) and their children are able to receive temporary safe shelter through WINGS housing while staff provides one-on-one, individualized assistance that allows the clients to set personal goals that will enable them to work, continue their education, and care for themselves and their children. WINGS provides comprehensive services that focus on strengths assessment, goal setting, life skills development, financial education, career coaching, therapeutic counseling, children’s activities, and peer mentoring.