The Community Linkage and Referral Specialist will provide referral and linkage assistance to patients discharging from Mercy Hospital. Upon referral by Mercy Hospital Staff and acceptance of the referral by the patient, the Community Linkage and Referral Specialist will screen patients’ needs for community-based services, refer patients to Chinese American Services League (CASL) and other provider agencies as appropriate, and follow up on their referral status. The Community Linkage and Referral Specialist will liaise directly with Mercy Hospital's Manager of Community & Family Well-Being and perform outreach to build community partnerships that will facilitate necessary services and supports in the community.
These duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Mercy Hospital and Medical Center. The Community Linkage and Referral Specialist is further expected to provide a high quality care, service, and kindness toward all patients, staff, physicians, volunteers and guests. The Community Linkage and Referral Specialist will work with patients, the Chinese American Service League (CASL), other community organizations, medical staff and the study research team to ensure timely scheduling of patient appointments and encourage patients to attend ALL recommended screening and diagnostic tests deemed necessary. During this process, the Community Linkage and Referral Specialist will work to identify ANY personal or systemic barrier that may exist, contribute to or totally impede the patients’ ability to follow through on such provider recommendations and follow-up care.
DUTIES AND RESPONSIBILITIES
Serve as a liaison between CASL and Mercy Hospital and work in cooperation with the Mercy and CASL staff to identify required services by assessing the overall needs of each patient prior to discharge. Provide linkages with various community resources that support referral and linkage to community-based supportive services provided by CASL, and other essential community supports, and be available to meet and/or speak with patients at their convenience to discuss their discharge and deliver all aspects of linkage services including referral, provisional eligibility determination, assessment, and evaluation of patients’ needs/services.
Bachelor’s degree in Social Work, Public Health, Non-Profit Management or Human Services field from an accredited college or university. Master’s degree preferred. At least two years of relevant work experience. Able to effectively communicate via written or verbally. With insurance knowledge along with referral required. Proficient in Cantonese, Mandarin, and English. Strong understanding of Social Determinants of Health framework and able to walk to various areas of the hospital and navigate a large volume of cancer patients. Ability to travel from site-to-site as needed.
Note: Individual will work at the Mercy Hospital & Medical Center at 2525 Michigan Avenue, Chicago, IL 60616.
Internal Number: 1157
About Chinese American Service League
CASL is the largest, most comprehensive social service agency in the Midwest dedicated to serving the needs of Chinese Americans. For 40 years, we have welcomed all who walk through our doors regardless of backgrounds, lifestyles, and needs:
• Providing an educational and cultural foundation for our children
• Ensuring our seniors live full and independent lives with dignity
• Enhancing education and training for tomorrow’s workforce
• Strengthening families while honoring cultural heritage
• Securing our community’s housing and financial well-being
With more than 500 multilingual and multicultural professional and support staff — complemented by a team of over 250 dedicated volunteers — we offer our clients vital physical, economic, mental, and social support. Our $13+ million budget — which includes generous contributions from individuals, foundations, and corporate donors — supports programming that primarily serves immigrants who often lack formal education, possess few transferable job skills, and know little of the new world around them. Since many of these individuals do not speak English and sometimes have no family or friends in the area, CASL becomes their insta...nt family, friend, and teacher. With our support, CASL clients become thriving residents of the greater Chicago community, making valuable contributions as independent, productive members of society. In the words of one of those clients, “We had nothing but our dreams. The Chinese American Service League helped us realize them.”