Hephzibah Children’s Association is a renowned social service agency in Oak Park, IL that has been helping children thrive and families flourish through innovative community-based programs for more than one hundred twenty years. The agency programs include two residential group homes for young children, foster care and intact family support programs, Head Start and after school and summer day care programs for elementary aged students.
We are seeking an exceptional, mission-driven leader to join our executive leadership team as the Chief Operating Officer (COO). The COO works collaboratively with the Executive Director, Board of Directors, and leadership team to provide direction to fulfill the organization’s mission and vision. The COO is responsible for the execution of the agency strategic vision and plans while ensuring that the mission and core values are central to the work that we do.
The COO oversees all agency programs with responsibilities of enhancing, developing and implementing systems and procedures to improve the overall operational effectiveness and productivity of the agency and has oversight of all Performances and Quality Improvement functions of the organization including accreditation.
The qualified candidate is a demonstrated leader able to empower others to deliver measurable, cost-effective results that make Hephzibah’s mission and vision a reality. Primary responsibilities include enhancing, developing, implementing and overseeing systems and procedures to improve the overall operation, effectiveness and productivity of the agency; and oversight of all Performance & Quality Improvement functions of the organization, including accreditation.
Strategic Planning - Helps guide the strategic direction of the organization, including participating in the creation of the strategic plan and implementation of innovative processes and approaches to achieve it. Directs all programs by developing key impact measures and evaluating results against objectives.
Performance & Quality Improvement - Ensure that all programs, services and operational procedures are of the highest quality, are consistent with best practice and ethical standards, and comply with the IL Department of Children and Family Services, the Council on Accreditation, and other applicable state and federal regulations. Directs the agency wide Performance and Quality Improvement Plan and is responsible for ongoing accreditation and adherence to Council of Accreditation standards.
Employee Relations - Provide strong day-to-day leadership presence for all staff and foster a collaborative, equitable and inclusive culture. Provide supervision, support and oversight to all Program Directors and the Director of Human Resources. Through the lens of equity and inclusion, actively work with key program staff members to prevent, problem solve, and manage organizational issues and conflict within or across teams, with clients or with other stakeholders with the goal of facilitating effective results and improved working relationships
Administrative - Serve as organization representative in the absence of the Executive Director. Serve as the staff liaison to the Operations Committee of the Board of Directors; advance relevant issues and topics for discussion at the board level; prepare agendas in accordance with board calendar; record minutes. Through oversight of the Human Resource function, ensure adherence to all laws and practices related to labor relations collaborate with Director of Finance in preparing the agency’s annual budget to reflect the needs of each program and agency’s strategic directives, and collaborate with the Development department on funding applications and special projects.
Master’s degree in Non-profit Management, Social Services or related field
Minimum of ten years of relevant administrative experience; strong experience in Child Welfare Services along with experience with Day Care services.
Mission driven with a commitment to equity and inclusion in leadership and all organizational aspects and commitment to the core values of commitment to children and families, respect, honesty and integrity, accountability, learning and improvement and stability and innovation.
Demonstrated analytical abilities, good judgment and decision-making skills, high ethical standards and strong operational focus and ability to lead and build the capabilities of senior managers.
Strategic Vision and Agility: ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
Demonstrated experience with the full range of business functions and systems, including strategic development and planning, information systems, human resources, budgeting and finance and experience with state licensing and accreditation.
Must possess excellent written and verbal communication skills, strong leadership and organizational skills, ability to work independently, and ability to work effectively with staff, board members, benefits administrators and oversight agencies.
Knowledge of state and local laws and regulations affecting services lines and human resources.
Hephzibah Children’s Association provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage applications from people of diverse backgrounds.