The Manager, External Affairs will play a key role on the Chicago Cares’ External Affairs team, helping to strategically cultivate and steward stakeholders and donors to deepen engagement and increase support. The Manager, External Affairs is responsible for cultivation and stewardship of relationships with various donors, with the primary focus on corporate donors and foundations. The Manager will focus on personal contact with current and prospective donors, conducting extensive e-mail, phone, and in-person communication to deepen engagement and increase support. A large percentage of the Manager’s time will be spent interacting with current donors and assisting with prospecting. In addition, the Manager will also be responsible for data entry, donor CRM database support, event support, and other development tasks as assigned.
Essential Duties & Responsibilities
Donor Cultivation, Solicitation, and Stewardship
Participate in planning, strategy setting, and reporting on annual projections for donor partnerships.
Strategically communicate Chicago Cares’ impact to prospective and current donors, in order to move them towards greater civic investment.
Manage a portfolio of existing donor relationships.
Prepare high-quality proposals for corporate partners and foundations.
Schedule and lead phone and in-person meetings with donors to grow commitment to organization, increase giving, and provide ongoing touch points.
Secure gifts according to annual fundraising goals.
Steward partners through entire continuum of experience with Chicago Cares, including efforts to ensure all articulated social responsibility, philanthropy, and volunteerism goals are met through Chicago Cares’ initiatives.
Work closely with program staff to coordinate project planning efforts and ensure donor needs are met.
Secure in-kind gifts according to organizational need.
Manage a high volume of in-bound calls and emails on inquiries regarding partnership opportunities.
Conduct prospect research.
Manage donor data by entering and tracking information on donors and developing the ability to build and generate reports within the donor CRM database.
External Affairs Support
Provide support for large projects and special events, including event planning and implementation assistance.
Support individual giving campaigns as needed.
Advance brand identity by reinforcing strategic messages and company values.
Participate in and provide support to all fundraising and stewardship activities.
Other duties as assigned including some administrative tasks.
Bachelor’s Degree or related experience.
2 to 4 years of experience in donor relations, sales, and/or customer service with a proven track record for cultivation and solicitation.
Outstanding relationship building and networking skills, including professional demeanor in person, on the phone, and online.
Excellent written, verbal, and interpersonal communication skills with ability to make effective presentations to small groups.
Excellent project management skills, including the ability to take initiative, work independently, prioritize tasks, meet deadlines, and handle multiple projects at once.
Proven ability to produce high-quality results in a fast-paced, goal-oriented environment.
Some database management experience, specifically Salesforce, preferred.
Proficiency with Microsoft Office suite required.
Ability to maintain composure and enthusiasm when working with a variety of personalities.
A flexible schedule, including the ability to work occasional evenings and weekends and take on other functions/duties as assigned.
Be able to adjust to various physical and environmental conditions as the position may require including computer work, sitting or standing for long periods of time, etc.
Additional Salary Information: A unique opportunity to build a stronger, more unified Chicago. An outstanding chance to partner with our senior leadership. Icing on the cake? A competitive compensation package including salary, health, 401(k) and paid-time-off benefits.
Internal Number: EAMGR19
About Chicago Cares
Established in 1991, Chicago Cares mobilizes volunteers to build a stronger, more unified Chicago. In 2017, Chicago Cares launched an exciting new Community Investment Strategy to use impact volunteerism as a catalyst for community change efforts on Chicago’s south, west, and northwest sides where the infusion of resources and capacity could be transformational. Given the daunting challenges facing Chicago today and a renewed emphasis in the non-profit and corporate sectors on impact, isolated acts of generosity are no longer sufficient as we seek to move the needle on large, intractable social problems like violence and poverty. Impact volunteerism responds to this complexity by connecting volunteer service to the civic engagement, community development, and collective impact work already happening on the ground in communities of greatest need.