The Anti-Cruelty Society is accepting applications for a full-time Customer Service Representative. Under the direct supervision of Mission Impact, the Customer Service Representative is responsible for greeting and servicing visitors and callers in a courteous and timely manner. Responsibilities include:
Swiftly transfer incoming calls to appropriate extensions.
Accurately answer questions and concerns of each caller or refer them to someone who can assist them.
Greet the public in a pleasant manner, being objective, courteous and reasonable at all times. Assist in directing the public to appropriate areas.
Complete daily and monthly task in a timely manner.
Ensure that the front desk is clean, neat and well stocked.
Assist the public with retail store sales, receiving donations or other donations.
Operate and carefully maintain all records necessary to ensure accurate cash, credit and check handling. Follow necessary closing procedures.
Route all paperwork, forms, mail and in-kind donations in accordance with standard shelter procedures.
Respect the physical plant and equipment; report all building, caging and environmental problems to a manager or maintenance staff member as soon as possible.
Ensure that all shelter equipment is in good repair, adequately stocked and kept neatly in its proper location.
Attend all scheduled meetings.
Other key responsibilities include: data entry, filing, store sales, donations and adoption contracts.
Assume other duties as assigned which could include the role of Animal Care Specialist as needed.
Must adhere to PetSmart Charities policies and procedures.
Foster a positive working relationship with PetSmart management and staff.
The ideal candidate must have a sense of caring for animals, excellent phone etiquette, verbal/written communication and basic computer skills are required. Excellent listening and feedback skills. Good problem solving skills. Present a neat and professional appearance to the public as well as a polite and friendly demeanor.
Please submit a letter of interest, including salary expectations, a writing sample and a resume for consideration. Pay will be commensurate with experience and ability. Please note that applications that do not include all required documentation will not be considered.
Direct all applications to:
The Anti-Cruelty Society ATTN: HR 157 West Grand Avenue Chicago IL 60654 Facsimile: (888) 391-0164 E-Mail: firstname.lastname@example.org No phone calls please
The Anti-Cruelty Society is an equal opportunity employer.