The Case Manager II is responsible for providing a full range of case management services that includes initial and ongoing assessment, development of person-centered plans, monitoring and documenting progress, as well as counseling and communicating with guardians, families and funding sources. Also is responsible for assisting individuals with personal care, which may include some lifting, toileting and feeding.
RESPONSIBILITY LEVEL: Implements strategies to achieve the goals for the organization and case management services. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.
1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change. 2. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues. 3. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations. 4. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community. 5. Assess and document participant's progress through observation and communication with staff and stakeholders. Attend and participate in team meetings. (10%) 6. Maintain accurate and up to date case file records in compliance with agency, CARF and contract requirements. (10%) 7. Provide direct support with activities and services based on individual participant or program staffing needs. (10%) 8. Assist participants with personal care, which may include some lifting, and toileting, feeding, grooming and hygiene and assisting with mobility. (<5%) 9. Assist with the development of community resources to help participants maintain/improve communication, socialization, daily living skills, community integration and recreation/leisure interests. Utilize participant and stakeholder input to improve activities or services. (<5%) 10. Drive the Goodwill van. Ensure the vehicle is clean and outing bag is stocked with necessary supplies. Assist with van record keeping and maintenance. (<5%) 11. Assess individual needs, strengths and interests. Develop and implement person-centered Individual Plans and objectives with input from participants and stakeholders. (20%) 12. Promote progress towards achieving individual objectives and service plans through counseling and support. (20%) 13. Build and maintain relationships with parents, primary care givers and funding sources. Conduct annual interdisciplinary staffing. (20%) 14. Responsible for completing other duties/responsibilities as assigned.
1. Two years of college education or experience equivalency, and a minimum of 3 years' experience. 2. Valid driver's license and driving record, which meets insurance, company criteria. Must have own vehicle or reliable transportation. 3. Obtain and maintain first aid/CPR and Medication Management certification. 4. Work experience in a recreational or human service field
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs. 2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments. 3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say. 4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed. 5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks. 6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.
Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Reach: Extending upwards or downwards to retrieve objects. Worker is subject to human blood, body fluids or tissue. Remain stationary for extended periods of time, Repetitive use of hands and vision Required while using computer keyboard and work with written and electronic information, ability to hear and communicate on phone and in person, travel required.
Additional Salary Information: Full benefits package including medical, dental, vision, 403B and money accumulation plans, generous Paid Time Off (PTO), tuition reimbursement, and more!
Internal Number: CASEM01839
About Goodwill Industries of Southeastern WI and Metro Chicago
Goodwill Industries of Southeastern Wisconsin, Inc. is the largest of more than 165 Goodwill organizations in the world and has been providing services since 1919. Some 6,200 Goodwill employees work in nearly 100 locations throughout our 23-county territory in southeastern Wisconsin and metropolitan Chicago. Our service territory consists of 13 full or partial counties in southeastern Wisconsin, and 10 full or partial counties in northeastern Illinois.
Our mission is to provide training, employment and supportive services for people with disabilities or disadvantages who seek greater independence. Employment and training are Goodwill’s primary focus, assisting men and women to develop their job skills and secure work opportunities that fulfill their personal and professional goals. Last year, Goodwill provided services to nearly 49,000 men and women with disabilities and disadvantages.
Goodwill carries out its mission by providing the following services:
•A variety of training programs and employment services for people with disabilities or disadvantages.
•Support and resources for the chronically unemployed, dislocated workers and other job seekers.
•A resource for the... community members to donate their clothing and household items, and purchase quality, value-priced items at our Goodwill Store & Donation Centers.
•Electronics recycling and refurbishment operation that addresses the growing issue of electronic waste.
•Laundry and linen services for area hospitals and the hospitality industry.
•Staffing, contract to hire, direct placement and recruiting services for area employers.
•Document destruction services for area companies.
•Food, logistic, and laundry services for the federal government.
•Services for seniors including day programs, case management and home-delivered meals.
•The Goodwill Cares provides assistance with clothing, furniture and other household items for those in need in partnership with local nonprofit agencies.