The Housing Navigator will assist individuals and families living with HIV/AIDS to maintain housing stability. They will provide housing information and linkage services to individuals to prevent disruption in their care. The Housing Navigator will provide crisis prevention and intervention services to unstably housed and homeless individuals and families. They will respectfully interact with clients and work cooperatively as part of a multidisciplinary team. The housing navigator will work to provide housing resources to clients and form relationships with community landlords to increase resources to assist low-income individuals and families to improve their access to HIV/AIDS treatment and other related supportive services. In addition, they will work from a harm reduction and patient-centered approach on a short term basis not to exceed 6 months.
Provide AIDS Foundation of Chicago (AFC) with all necessary data and paperwork in a timely manner.
Participating in monthly coordination and training meetings at AFC.
Maintain confidential records of clients served, and submitting mandatory reporting requirements.
Document all client and client-related services in Client Track.
Adhere to Social Services Documentation Policy of all Patient Encounters and Forms, including entering information into the Patient Electronic Medical Record.
Advocate for clients with landlords and providers as needed.
Assist clients in the community (non-HAP, LTRS or Trust Fund) on a short-term basis to obtain and maintain safe affordable housing and needed services in conjunction with HIV case managers.
Serve as a housing resource for HIV case managers throughout the EMSA.
Developing relationships with private, for-profit, and not-for-profit landlords in order to facilitate client placement.
Providing tenancy support such as tenant education and income maintenance options.
Participating in advocacy efforts with other service providers in identifying the housing needs of individuals with HIV.
Work with medical case managers to coordinate housing resources for clients that qualify for housing navigation services.
Participate in Social Services Continuous Quality Improvement Efforts as outlined within social services and throughout the CORE Center.
Maintain client files in accordance with AFC and CORE Center policies.
Enhance Professional Development and Maintain an Area of Specialization by attending trainings specific to areas of interest and maintaining professional competencies.
Participate in all CORE Center and AFC mandatory trainings and meetings.
Provide Excellent Customer Service and Professionals when interacting with clients and internal and external customers, including responding to phone calls, emails, and faxes and pages in accordance to the CORE policies.
Perform other duties as assigned by supervisor.
Minimal Formal Education Required: Bachelor’s Degree in Human Services field required, Master’s degree preferred
Minimal Length & Nature of Experience Required:.At least 2-3 years of direct service experience working in the field of HIV service provision. Computer proficiency is required as well as the ability to relate to people of diverse backgrounds, cultures, races, sexual orientation and gender identities or expression. Access to a reliable vehicle is preferred but not required with a valid driver license and proof of required automobile insurance. Experience working in a hospital or out-patient setting required. Experience working with clients with multiple needs. Comfortable working with high volumes of clients in a fast paced environment preferred. Knowledge of local housing resources and program requirements is preferred. Knowledge of tenancy rights and landlord-tenant laws preferred.