The Retention Specialist is responsible retention strategies for program participants of the Michael Barlow Center (MBC) and of St. Leonard’s Ministries (SLM). This requires developing a relationship with various employers to educate them on the advantages of hiring and retaining SLM participants as employees. The Retention Specialist may participate in meetings with program participants to assess their skills for appropriate job referrals. The Retention Specialist works closely with the Program Directors of St. Leonard’s House and Grace House and the Site Administrator of St. Andrews Court acting as a liaison providing support to residents. The Retention Specialist works with other organizations that provide training and opportunities to people with criminal backgrounds to expand services to our clients.
Principal Duties and Responsibilities:
(1) Tracks and reviews placement of employed particular and retention milestones in various databases.
(2) Facilitate a retention group that supports job search activities for clients for clients seeking, as well as retention activities for clients employed, with a view to advancement.
(3) Maintain contact with employers and the participants placed with those employers to address any issues or concerns to ensure and document job retention. This may be achieved through various streams of communication including but not limited to; phone calls, emails, social media, U.S. mail, etc.
(4) Coordinates the collection of employment verifications from partner employers, participants, and or services. Responsible for building relationships with employers in order to build bridges for future and ongoing placements.
(5) Establish a strong presence for St. Leonard’s Ministries in employment-related sector in Chicago and neighboring communities.
(6) Complete career related assessments with program participants and makes employment related recommendations.
(7) Take an active role in the on-going development of individualized employment plans for program participants.
(8) Participate in the development and implementation soft-skills training to ensure that participants will be successful in job search and job retention.
(9) Participate in the development and implementation of current training and educational programs to ensure the offerings are consistent with the needs of the employment market.
(10) Work one-on-one with program participants/clients to address issues that arise during the program that threaten employability and refer to the appropriate services as needed.
(11) Keep accurate and complete records of the participants’ employment activities, and enter the pertinent information into the appropriate databases.
(12) In collaboration with the overall MBC team provide courteous client service that is client centered and in adherence to all agency policy and procedure.
(13) Complete special projects, along with the routine expectations when assigned and required by Manager or Supervisor.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Associates Degree or the equivalent (bachelors preferred) or two years’ experience in employment related or case management social service settings.
Other Skills: Strong attention to detail is required. Ability to market the SLM clients to employers. Great relationship building skill with individuals of diverse backgrounds. Possess assessment and evaluation skills to match clients with appropriate employment. Working knowledge of federal, state and local tax credits and other incentives available to employers for hiring our program participants. A valid driver's license, reliable transportation and ability to travel throughout Chicago and surrounding areas.
Language Skills: Excellent oral and written communication skills. Ability to effectively present information and respond to inquiries, etc.
Computer Skills: Demonstrated computer skills including Internet and Microsoft Office to conduct research and produce general correspondence and spreadsheets. Skilled in entering and retrieving information from various data base systems.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to sit, stand and walk. The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds
About Saint leonard's Ministries
St. Leonard's Ministries is a non-profit agency that provides re-entry services to men and women existing prison who want to rebuild their lives and reshape their futures. Services include: residential, educational, vocational, and job training.