Bernie’s Book Bank is looking for an enthusiastic and dedicated leader to serve as Processing Center Manager. The Processing Center Manager (PC Manager) works manages the PC Team, and works collaboratively with Volunteer Experience Manager and the Director of Volunteer Services to oversee all activities in the Processing Center with a focus on production, quality and safety, and process improvements with day-to-day processing. The PC Manager must be willing to make final decisions on day-to-day processing and work with their manager to determine process improvement ideas to implement to increase efficiency. Emphasis on meeting distribution goals while providing an exceptional volunteer experience. The PC Manager is an energetic team player who is passionate about our mission to significantly increase BOOK OWNERSHIP among at-risk infants, toddlers and school-age children.
Essential Job Responsibilities:
Execute all dynamic production objectives pertaining to the processing of incoming books.
Lead Processing Center operations (i.e. organization, efficiency, workflow, supplies, inventory and cleanliness).
Liaison with the Back of House team to assure efficient processing and inventory management.
Lead and oversee volunteer activity within Processing Center regarding quality control (i.e., making sure our products meet Bernie’s Book Bank quality standards).
Liaison with the Volunteer Experience Manager to ensure a consistent, productive volunteer experience.
Manage a team of 4 to 8 direct reports
Maintain a work environment that fosters success for each Processing Center Specialist (i.e. assign PCS roles for volunteer sessions, monthly team schedule to ensure proper PC coverage).
Coordinate volunteers/sessions and pre-session set up to effectively meet production requirements for distribution commitments.
Liaison with Director of Volunteer Services and Sync Team to implement new efficiency projects
Support accurate and relevant representation of Bernie’s Book Bank brand.
Co-Lead Processing Center daily meetings.
Effective use of Salesforce to manage internal processes such as meetings, tasks, etc.
Assist with onboarding new staff with consistent best practices for efficient processing.
All other duties as assigned.
MUST have and exude an exceptionally positive, “I CAN/I WILL” attitude and be self-motivated, and goal driven.
MUST understand the value of relationships as the lifeblood of Bernie’s Book Bank.
Minimum 1-3 years experience in processing or manufacturing environment, preferably in a leadership/supervisory capacity.
Strong understanding of operations processes and willingness to change/be dynamic to meet the needs of the business.
Able to advocate for change and get others on board with those changes at all levels.
Experienced managing a team of individuals to meet both short term(daily) goals and long term organizational goals.
Ability to deal with changes that may mean rearranging priorities on the fly due to changing needs (volunteer attendance, distribution goals).
Comfortable speaking in front of large groups of volunteers and articulate our mission to large volunteer groups: corporations, community groups, etc.
Ability to become trained and certified on a forklift, stacker, reach truck and electric pallet jack.
Skills & attributes: Interpersonal communication, organization, anticipation, multi-tasking, problem-solving, flexibility, appropriate sense of urgency.
High School Diploma; Bachelor’s degree preferred.
Working knowledge of Outlook, Salesforce non-profit; ability to be trained on Salesforce applications.
Must treat cleanliness, organization, process, and safety as essential functions of the Processing Center.
Working Conditions/Physical Demands:
While performing the duties of this job, the incumbent will typically be working in a warehouse environment. Will be required to see, hear, and touch on a regular basis. Must be able to lift 30 pounds unassisted as may be needed to help move or load books.
Reasonable accommodations may be made for individuals with disabilities to enable them to perform the essential job duties.
About Bernie's Book Bank
Bernie’s Book Bank Mission
Bernie’s Book Bank sources, processes and distributes quality new and gently used children’s books to significantly increase book ownership among at-risk infants, toddlers and school-age children throughout Chicagoland.
Bernie’s Book Bank is the leading provider of quality books to at-risk children in the Chicagoland area.
Bernie’s Book Bank is named for Dr. Bernard P. Floriani, the father of Founder and Chief Advancement Officer, Brian Floriani, Bernie Floriani, Jr. and Lindsey Floriani Arterburn. Bernie was a self-made man – the son of a coal miner who grew up in a house without running water until he went to college on a basketball scholarship. He may not have had much, but he did have access to books and the opportunity for a good education. Big Bernie achieved a bachelor’s, a master’s and a doctorate degree in reading education. He spent his entire professional life promoting literacy. In 2005, Brian was a lead instructor for Golf Digest Schools in Lake Tahoe and West Palm Beach. The sudden death of his father, Bernie, inspired him to do something different with his life.
Brian began working as a reading paraprofessional for Shiloh Park E...lementary in Zion, Illinois. He spent every day tutoring struggling readers. It wasn’t long before Brian realized that, while he could help each child individually at the elementary school level, his efforts and those of thousands of other reading paraprofessionals across America wouldn’t do anything to stop the influx of new struggling readers from entering the school system every year. He now understood the importance of what his father knew — that reading is the single most important skill a child needs in order to contribute and function competently within our society. Furthermore, he realized that all of these children probably could have been “reading ready” if they had been provided access to books at home before entering Kindergarten.
In December 2009, Bernie’s Book Bank was founded in Brian’s garage as this was where he began sourcing and redistributing books to at-risk children. In its first 12 months, Bernie’s Book Bank sourced, processed and distributed 140,000 children’s books. In its second year, Bernie’s Book Bank expanded its operation and reach, and distributed 350,000 books to more than 35,000 children.
By the end of 2012, the number of children’s books Bernie’s Book Bank had sourced, processed and distributed reached 1 MILLION. In 2019, we reached 15 MILLION! We are currently on target to distribute 3.6 MILLION books ANNUALLY to 360,000 at-risk children in Chicagoland.
We do this by sourcing millions of new and gently used books from our generous donors. We level them into age-appropriate groups, place an identifying sticker on them and then select a variety of 6 new and gently used titles to be placed into a bag for distribution. We then deliver each bag of books directly to the children we serve via the school districts and WIC partners in the Chicagoland area. In one year each child we serve will receive a total of 12 quality children’s books to take home and call their own.
As a non-profit organization funded entirely by generous individuals, foundations and caring companies, Bernie’s Book Bank cannot succeed without the support of many book donors, volunteers, and investors. Working together, we are transforming the educational journey of thousands of at-risk children by providing them the tools they need to become successful readers.