The Retail Supervisor is responsible for assisting with supervision and assisting with the store and donation center operations. Motivates the team to ensure that customer satisfaction and production standards are being met to achieve established revenue goals. Drives a positive customer experience by supporting merchandising efforts and coaching engaging customer interactions.
Implements strategies to achieve the goals for the organization and retail store operations. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.
1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
3. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
4. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
5. Maximize the value of all donated goods and maintain production and store environment standards.
6. Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise.
7. Support the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team. Oversee that there is adequate coverage at POS and in donations.
8. Assist with hiring process of associates; completing phone screens, interviews, new hire orientations and training as needed.
9. Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
10. Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
11. Work with Store Management to conduct apprehensions following established loss prevention policies and procedures.
12. Accurately complete data entry of required reports on time. Share with leadership insight or concerns found in report data or other documentation.
13. Consistently communicate and implement policies and procedures, reporting concerns to leadership.
14. Plan and organize work assignments to increase customer service and protect assets.
15. Responsible for completing other duties/responsibilities as assigned.
1. Two years of college education or experience equivalency, and a minimum of 3 years' experience.
2. Forklift certification, if required at site.
3. Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.
4. Must have working phone that allows for communication accessibility.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.
Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Reach: Extending upwards or downwards to retrieve objects. Worker is subject to weather conditions (hot, humid, dry, cold etc.). Worker is subject to human blood, body fluids or tissue. Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places. Required to stand for long periods of time, Required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess store and donation center operations, travel required.
Equal Opportunity Employer
Internal Number: RETAI01832
About Goodwill Industries of Southeastern WI & Metro Chicago
Goodwill Industries of Southeastern Wisconsin, Inc. is the largest of more than 165 Goodwill organizations in the world and has been providing services since 1919. Some 6,200 Goodwill employees work in nearly 100 locations throughout our 23-county territory in southeastern Wisconsin and metropolitan Chicago. Our service territory consists of 13 full or partial counties in southeastern Wisconsin, and 10 full or partial counties in northeastern Illinois.
Our mission is to provide training, employment and supportive services for people with disabilities or disadvantages who seek greater independence. Employment and training are Goodwill’s primary focus, assisting men and women to develop their job skills and secure work opportunities that fulfill their personal and professional goals. Last year, Goodwill provided services to nearly 49,000 men and women with disabilities and disadvantages.
Goodwill carries out its mission by providing the following services:
•A variety of training programs and employment services for people with disabilities or disadvantages.
•Support and resources for the chronically unemployed, dislocated workers and other job seekers.
•A resource for the... community members to donate their clothing and household items, and purchase quality, value-priced items at our Goodwill Store & Donation Centers.
•Electronics recycling and refurbishment operation that addresses the growing issue of electronic waste.
•Laundry and linen services for area hospitals and the hospitality industry.
•Staffing, contract to hire, direct placement and recruiting services for area employers.
•Document destruction services for area companies.
•Food, logistic, and laundry services for the federal government.
•Services for seniors including day programs, case management and home-delivered meals.
•The Goodwill Cares provides assistance with clothing, furniture and other household items for those in need in partnership with local nonprofit agencies.