Case Management/Social Services, Medical & Health, Program Management
Job Scope: Provide administrative and client-centered case management support to clients served by the Community Living Team. Provide office-based and community-based case management activities for adults diagnosed with mental illness consistent with the individual service plan. Services will focus on assisting clients to access and maintain needed services to increase community integration and obtain public entitlements.
Essential Functions: The work environment characteristics, responsibilities, and competencies described here are representative of those an employee encounters and is required to perform while meeting the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A. Clinical Duties
Gather and provide resource information referring to appropriate internal and external resources, including health, substance use, dental, money management, and others
Possess interviewing, assessment and communication skills to gather necessary information from clients
Review clinical charts to identify necessary data and gather information effectively
Explaining and orienting clients to their own community and resources
Able to complete various benefit applications, both online and on paper, for DHS, DRS, HACC, SSA, LIHEAP, and others as needed
Provide outreach and build rapport with clients to support engagement and attendance with other clinical services
Provide open office hours to support clients to problem solving and accessing community resources
Working in conjunction with primary assigned clinician and adjunct staff to address meeting service needs of the client
Work cooperatively with other staff to maintain continuity of care with shared cases
B. Administrative Duties
Receive input from the Manager of Community Living and provide feedback regarding administrative issues
Submit, in a timely and accurate fashion, documentation as required by the Centers’ policies and procedures
Participate in orientations and training programs of the Center as directed
Attend all required meetings and supervision
Promote positive image of KYC with all contacts (customers)
Exhibit high quality work
Be a productive member of the staff
Take the initiative to act on own
Use excellent judgment
Make use of supervision
Contribute to development of a culture of care
Effectively provide service to clients with serious mental illness who may have difficulty with appropriate communication, boundaries, and social interactions
Demonstrate the ability to consistently meet productivity and compliance requirements.
Demonstrate the ability to determine risks for danger to self or others and identify and follow appropriate interventions when necessary.
Effectively demonstrate initial and continued medical necessity for all care provided
Effectively work as a member of a multidisciplinary team and encourage building of natural community support
Aware of issues affecting adults with chronic mental illness
Able to establish therapeutic relationship with the client
Able to locate and engage in activities which are related to the service plan
Demonstrate a working knowledge of community resources that enhance recovery
While performing the duties of this job, the employee works in both an office setting and in the community.
Driving between various KYC sites and community agencies in the Northwest suburbs.
Driving with clients is required in order to accomplish various tasks.
While performing the duties of this position, the employee travels by automobile daily and is exposed to changing weather conditions.
While conducting external KYC business or traveling between sites, the employee may be exposed to fumes or airborne particles as well as changing weather and road conditions.
Part-Time, Hourly, up to 25 hours/week based on organizational need
Time Keeping – Accurately record hours worked in the electronic timekeeping system (on a daily basis when possible) in accordance with the timekeeping policy and practice.
Associates degree or equivalent from an accredited college or university in social services or a related discipline, or High School Diploma with 2 years’ experience working with Adult SMI population, or the equivalent education and experience to be classified as a RSA (or MHP) under Rule 132
Previous experience working with adults
Minimum age 21 years
Ability to work daytime hours
Basic computer proficiency and typing; knowledge of Microsoft Word and Excel, PDF, and Internet skills
Excellent driving record
About Kenneth Young Center
Kenneth Young Center is a 501 (c) (3) not-for-profit, comprehensive provider of mental health and senior citizens' support services. Our mission is to help people "feel good, do better and find solutions" by providing: Counseling for adults, children, families. Assessment, stabilization, linkage for adults/children in psychiatric crisis. Treatment, support, and recovery services for those with serious mental illness. Service coordination and in-home services for frail elderly persons. Volunteer opportunities. We are accredited by the Joint Commission on Accreditation of Healthcare Organizations, a nationally respected body with stringent standards of excellence in care. Kenneth Young Center offers a broad range of exciting employment and internship opportunities. All of our positions contribute directly to our mission of providing mental health and senior services to help people feel good, do better and find solutions. Our employees enjoy: Competitive pay, exceptional benefits and generous paid time off A friendly and supportive work environment Specialized rewards and recognition programs Training and skill development opportunities Challenging and diverse work assignments Personal development and career experience