The Mitchell Museum is one of only a handful of museums in the nation that focuses exclusively on the art, history, culture, and current events of American Indian and First Nation people from throughout the US and Canada. The museum’s mission is to promote and share a deeper understanding and respect for Native American peoples through the collection, preservation, and interpretation of traditional and contemporary art and material culture. The museum offers a robust docent-led tour program and family craft activities, develops educational programs and events hosting nationally recognized Native American speakers and performers, and award-winning and thought-provoking exhibits from an Indigenous perspective to dispel misinformation, reducing discrimination against Indigenous peoples.
Job Description: To develop and manage the museum’s docent-led tours, Native crafts, and educator programs working with teachers, students and life-long learners; provide and ensure excellent customer service to the museum’s constituents; coordinate assigned programs and events; contribute to exhibition team to enhance visitor experience; and supervise volunteers and docents.
Provide excellent customer service, promote the museum mission and vision in all activities, work collaboratively with American Indian and First Nation peoples, represent the museum both within and outside the building, and work to fulfill the museum’s operating and strategic goals.
Manage museum’s docent-led tour and Native crafts program: Develop docent training program, update docent training materials for exhibits and craft handouts, and conduct training sessions in partnership with other staff. Schedule and monitor docents, promote and schedule tours and facility use to schools, businesses, and community organizations. Conduct evaluation of tour and Native craft program and update as approved by Executive Director.
Coordinate and schedule tours and space rental, assemble craft materials, and set-up for programs and events, lead or assist with tours, crafts, and programs as needed.
Manage museum’s loan box program: Develop loan box materials and loan contracts, schedule and monitor loan box rentals, promote loan box use to schools, businesses, and community organizations. Conduct evaluation of program and update as approved by Executive Director.
Work on team in exhibit and program brainstorming. Assist Executive Director/Curator as assigned to research and edit content, develop concepts and interactive elements, conduct audience evaluation, and construct and install elements of exhibit.
Record and tabulate attendance and demographic records (with volunteer support), input into databases for outreach and reporting.
Assist processing donations, new contact information, membership renews and sales. Input into Past Perfect and generate thank you letters.
Open and close building for the public hours, programs, and events and monitor museum security. Route telephone messages, mail, and general e-mail to museum staff. Assist in facilities maintenance, notify Director of maintenance issues, and assist monitoring contractors as needed.
Oversee volunteers and interns who (and cover these roles when gaps): Greet and answer visitor questions, process visitor’s admissions, answer and route telephone calls, process mailings, and process museum shop sales. Manage volunteer and intern projects to support staff in their assigned duties.
Assist distributing marketing materials to outside venues.
And other duties as assigned
Ability to quickly learn and perform all duties timely and with accuracy and efficiency
Knowledge and respect of Native American cultures
Experience in customer service and prioritizing multiple tasks to meet deadlines
Experience teaching, providing tours and/or public presentations to various age groups
Must be able to communicate effectively orally and in writing
Proficiency in operating Microsoft Office Suite, especially Excel
Ability to lift and arrange equipment and furniture
Part-time position with ability to cover shifts during museum’s open hours and special events with reliable transportation. Time slots seasonal and subject to change.
Tuesday – Saturday 9:30 am– 12:30 pm with afternoon hours as needed for tours, especially in the fall; and
Evening hours for special events (approximately 5 times a year).
About Mitchell Museum of the American Indian
The Mitchell Museum of the American Indian was founded in 1977 to promote and share a deeper understanding and respect for Native American peoples through the collection, preservation, and interpretation of their traditional and contemporary art and material culture.