Please note this is a temporary position with no defined timeframe.
The Shared Services Representative is responsible for providing operational process support to functional teams across HR, including: Benefits, Compensation, Compliance, HRIS and Learning and Development.
Understand and abides by policies, procedures, and programs. Typically works on projects and tasks that span 1 day – 3 months.
1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Follows through on learning, skill building, and practice necessary to adapt to change. 2. Problem Solving: General supervision, with work regularly reviewed by manager or senior coworker. Uses technical skills and knowledge to manage day-to-day tasks. 3. Technical Skill: Practical, working knowledge of tasks, responsibilities, policies and procedures. Able to learn and apply new concepts. 4. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit. 5. Provide operational process support to functional teams within the Human Resource department (Benefits, Compensation, Compliance, HRIS, Learning and Development, Business Partners, Talent Acquisition). Processes include, but are not limited to: a. Benefits (record and invoice management, leave of absence insurance payments, ERISA HIPAA, COBRA, and FMLA compliance, FMLA and disability requests) b. Compensation (entering new job codes, merit process assistance) c. Compliance (Form I-9, background screening and FCRA, employment verification) d. HRIS (data entry, standard report review) e. Learning & Development (Goodwill library, course logistics and scheduling, training record imports) f. Talent Acquisition (new employee orientation logistics, job fair logistics, maintain calendar of events) 6. Cross train and remain current on all repeatable processes of the Human Resources department. Execute all processes assigned and be prepared to execute the processes assigned to other HR Shared Services Representatives as external circumstances dictate (PTO, illness, LOA, etc.). 7. Provide high quality customer service when serving as a first point of contact to the organization. Respond to requests in a timely and professional fashion. 8. Understand and properly utilize escalation paths when a Human Resource question requires assistance. Escalate question to the correct resource in a timely fashion, and let the inquirer know that you have done so. 9. Publish and maintain documents that enable employees to self-serve. Conduct annual audit of materials pertaining to all processes assigned to you, and update, revise and/or create new materials as needed. Communicate all changes to HR Business Partnership team. 10. If working with vendors, maintain vendor relationship, process vendor invoices and conduct annual assessment of vendor performance. As needed, escalate vendor issues to Manager HR Operations. 11. Responsible for completing other duties/responsibilities as assigned.
Remain stationary for extended periods of time, repetitive use of hands for computer tasks, vision required for computer entry. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Reach: Extending upwards or downwards to retrieve objects.
1. Two years of college education or experience equivalency. 2. Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Visio, PowerPoint) 3. Knowledge of human resources concepts and practices.
Internal Number: SHARE01924
About Goodwill Southeastern Wisconsin
Goodwill Industries of Southeastern Wisconsin, Inc. is the largest of more than 165 Goodwill organizations in the world and has been providing services since 1919. Some 6,200 Goodwill employees work in nearly 100 locations throughout our 23-county territory in southeastern Wisconsin and metropolitan Chicago. Our service territory consists of 13 full or partial counties in southeastern Wisconsin, and 10 full or partial counties in northeastern Illinois.
Our mission is to provide training, employment and supportive services for people with disabilities or disadvantages who seek greater independence. Employment and training are Goodwill’s primary focus, assisting men and women to develop their job skills and secure work opportunities that fulfill their personal and professional goals. Last year, Goodwill provided services to nearly 49,000 men and women with disabilities and disadvantages.
Goodwill carries out its mission by providing the following services:
•A variety of training programs and employment services for people with disabilities or disadvantages.
•Support and resources for the chronically unemployed, dislocated workers and other job seekers.
•A resource for the... community members to donate their clothing and household items, and purchase quality, value-priced items at our Goodwill Store & Donation Centers.
•Electronics recycling and refurbishment operation that addresses the growing issue of electronic waste.
•Laundry and linen services for area hospitals and the hospitality industry.
•Staffing, contract to hire, direct placement and recruiting services for area employers.
•Document destruction services for area companies.
•Food, logistic, and laundry services for the federal government.
•Services for seniors including day programs, case management and home-delivered meals.
•The Goodwill Cares provides assistance with clothing, furniture and other household items for those in need in partnership with local nonprofit agencies.