Will be responsible for providing patients with superior customer service that support Alivio Medical Center’s operations; act as a liaison between patients, providers, and staff members by providing prompt and professional service; be responsible for maintaining patient demographics, insurance records, and performing duties associated with payment entry, schedules, and protecting patient confidentiality.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Greet and interact with patients, visitors, and staff in a pleasant and professional manner
Checks in patient with or without appointment
Registers new and establish patients including newborns
Pre-registers new schedule patients and newborns
Verifies patient’s demographics in the Practice Management system every visit
Creates cases (Title X) and OB
Collects, and updates patient insurance card/information or alternative method of payment
Into the Practice Management system every visit
Collects payment prior office visit and gives receipt when payment is collected
Assist patients, or refer them as necessary, with questions and completion of forms or applications related to their insurance coverage, including Sliding Scale, Medicaid Presumptive Eligibility (MPE) and , Newborn applications, Manage Care Primary Care Provider transfer requests,(PCP)
Assist Clinical staff with Emergency medical card coverage
Checks patient out; schedules return appointment, as needed
Answers telephones, schedules appointments and takes messages to the providers by sending messages electronically or request charts if applicable
Verifies appointments by making the second call the day of the appointment
Process missed appointments and notify the provider by sending flags electronically
Assist your Care Team in completing tasks
Balance monies with daily and deposit slip report ; secures positing or retrieve charges as needed
Secures all cash collections and deposit envelope monies in the safe
Monitors supply levels and equipment operation; notifies supervisor as appropriate for re-supply or for equipment maintenance
Performs other related duties as assigned
Manages and supervises staff listed below, including hiring, training, evaluating and managing performance to meet departmental efficiency and performance measures in keeping with the Union Collective Bargaining Agreement (CBA), Personnel Policies and Procedures and prevailing employment laws as appropriate.
Patient Service Manager
RN’s and Medical Assistants
OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.
High School Diploma or equivalent Medical Office Assistant program
Certification or Licensure:
At least one-year experience in customer service, or Medical Office
Must have good organization and clerical skills as well as excellent communication skills. Fluent in English/Spanish; orally and written