Administrative Support, Case Management/Social Services, Database Management
Organization Summary: Respond Now seeks to revitalize neighborhoods by creating and supporting successful homeownership in the Chicago Heights Area. These services include: homebuyer education workshops, pre-purchase counseling, post-purchase counseling, foreclosure counseling, and financial capabilities counseling. Respond Now assists almost 14,000 families with a year with a variety of Health, Hunger, and Housing services from our office in Chicago Heights and has served the community for close to 50 years.
Primary Duties and Responsibilities: Respond Now is currently seeking a full-time Housing Counselor. The Housing Counselor will work with the community at large and be responsible for the day-to-day scheduling, implementation, and delivery of the homeownership educational and counseling programs. These responsibilities can include, but not necessarily be limited to: credit/debt management counseling; financial coaching; pre-purchase counseling and homebuyer education; delinquency and foreclosure prevention counseling; loan mitigation; case management; and the occasional special project.
The Housing Counselor will have experience in submitting reports on program outcomes and finances. The candidate will be able to operate databases particular to the Housing Counseling field. The Housing Counselor will establish and maintain positive and effective relationships with current and new customers; lenders; real estate professionals; partnering organizations; staff and board members. The successful candidate will have counseling experience, a high degree of self-motivation, dedication, creativity and perseverance. They will have strong problem-solving skills and must have consistent attention to details, particularly as it applies to program reports (such as FPP/FPPG & HUD).
Experience and Qualification Requirements: The ideal candidate will have demonstrated skills, strong knowledge and experience and certifications in the following areas: homeownership education; excellent case management skills; computer proficiency and the ability to learn new software and computer systems; familiarity with the mortgage lending process; excellent public speaking and communication skills (written and verbal); excellent customer service skills; ability to manage multiple tasks in high volume work environment; the ability to work with people of diverse backgrounds. The candidate will be in the process of or have already achieved their Housing Counseling Certification through the Department of Housing and Urban Development (HUD).
Additional Salary Information: Full time position with benefits
About Respond Now
Respond Now, a United Way agency, began providing services and answering the emergency needs of south suburban Chicago residents over 40 years ago. In 1969, a local association of ministers recognized a growing need within the community for emergency food and other basic necessities beyond what government programs were able to provide. The congregations pooled their resources and formed Respond Now. Although we began as a food pantry we soon expanded our services to address many other emergency needs throughout Chicago's south suburbs.
Our mission states:
Respond Now exists to provide immediate relief for residents of the Chicago south suburbs who are in need while maintaining their dignity and affording respect.
We do this by:
Helping people through their temporary emergencies with financial assistance
Providing food to families and individuals in need
Providing sound referrals and counseling for other needed services
We achieve our mission by providing Health, Hunger and Housing services.