The Manager Workforce Development Laundry is responsible for providing case management and ongoing support for Linen Services AbilityOne employees. Develops and maintains the selection, orientation, and training process for disabled individuals as well as training and orientation needs for non-disabled individuals. Also responsible for program participant compliance systems to maintain program integrity.
Implements strategy for Workforce Development within Linen Services. Oversees daily operations, direct staff and ensures implementation of departmental policies, procedures and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems, processes and programs.
1. Leading and Developing Talent: Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team. 2. Project and Change Management: Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change. 3. Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives. 4. Provide case management and ongoing support for Linen Services AbilityOne employees. 5. Develop and maintain the selection, orientation, and training process for disabled individuals employed in the program. 6. Develop a participant program compliance system to maintain program integrity. 7. Maintain progress reports and other required documents. 8. Responsible for completing other duties/responsibilities as assigned.
1. Associates Degree or experience equivalency, and a minimum of 3 years' managerial experience or Associates Degree or experience equivalency, and a minimum of 7 years' experience. 2. Working knowledge of Word, Excel, Outlook, and Power Point. 3. Knowledge of community resources.
1. Business Insight: Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization. 2. Courage: Demonstrates the ability to deliver a difficult message and say "no" when necessary. Confronts tough organizational issues and coaches people on how to appropriately advocate in the face of adversity.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs. 2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team's activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business. 3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders. 4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands. 5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles. 6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team's work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.
Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Internal Number: MANAG02024
Goodwill Industries of Southeastern Wisconsin, Inc. is the largest of more than 165 Goodwill organizations in the world and has been providing services since 1919. Some 6,200 Goodwill employees work in nearly 100 locations throughout our 23-county territory in southeastern Wisconsin and metropolitan Chicago. Our service territory consists of 13 full or partial counties in southeastern Wisconsin, and 10 full or partial counties in northeastern Illinois.
Our mission is to provide training, employment and supportive services for people with disabilities or disadvantages who seek greater independence. Employment and training are Goodwill’s primary focus, assisting men and women to develop their job skills and secure work opportunities that fulfill their personal and professional goals. Last year, Goodwill provided services to nearly 49,000 men and women with disabilities and disadvantages.
Goodwill carries out its mission by providing the following services:
•A variety of training programs and employment services for people with disabilities or disadvantages.
•Support and resources for the chronically unemployed, dislocated workers and other job seekers.
•A resource for the... community members to donate their clothing and household items, and purchase quality, value-priced items at our Goodwill Store & Donation Centers.
•Electronics recycling and refurbishment operation that addresses the growing issue of electronic waste.
•Laundry and linen services for area hospitals and the hospitality industry.
•Staffing, contract to hire, direct placement and recruiting services for area employers.
•Document destruction services for area companies.
•Food, logistic, and laundry services for the federal government.
•Services for seniors including day programs, case management and home-delivered meals.
•The Goodwill Cares provides assistance with clothing, furniture and other household items for those in need in partnership with local nonprofit agencies.