Community Case Manager

Connections is currently seeking an outstanding candidate to join the Community and Shelter Programs Team as a Community Case Manager. Our team is composed of compassionate, talented people who demonstrate their passion for our mission through shared leadership in a fast-paced environment in which we hold ourselves and one another to the highest standards. 

Stemming from our board’s strategic vision of making Connections an exceptional workplace and performance-driven organization that implements best practices, we offer salaries that exceed the average for our industry, competitive benefits including medical & dental insurance, retirement plans and generous paid time off, as well as a flexible workplace with multiple opportunities for professional and leadership development.  

General Duties:

• Provide case management services for Hilda’s Place (HP) clients including communicating with HP milieu staff regarding participants
• Provide case management services for drop-in clients
• Provide ongoing case management services for clients who have exited into housing
• Contact persons referred through the Suburban Cook County call center and persons referred internally; perform initial needs assessments
• Provide basic crisis intervention services over the phone and in-person to individuals experiencing acute crisis
• Provide drop-in milieu staffing
• Facilitate groups for, and in partnership with, participants
• Track all required information in relevant databases, spreadsheets and files

Case Management Duties:

• Perform case management duties which include, but are not limited to:
• Partner with participants in wholistic goal-setting and develop service plans for each participant on caseload
• Perform assessments for housing eligibility (VI-SPDAT) for individuals, families and youth
• Facilitate enrollment in mainstream benefit programs like Medicare, Medicaid, Link, SSI, SSDI, etc.
• Assess participants for eligibility for other programming leading to housing (ESG, prevention, RRH, market-rate housing, etc.)
• Coordinate with internal mental and physical health providers
• Provide short-term support services to clients awaiting entry into other programming, including street survival and safety, strategies for reuniting with family or friends, etc.
• Provide referrals for complex client needs such as treatment for substance use disorders, community mental health services, primary health care services, etc.
• Develop and maintain effective working relationships with referral sources, participants and staff to ensure effective service delivery