Marketing/Outreach/PR, Program Management, Volunteer Management
TITLE: Coordinator, Programs Outreach
REPORTING RELATIONSHIP: Manager, Programs
JOB LOCATION: Chicago, IL
TRAVEL REQUIREMENTS: Up to 50% travel to events, support groups, and conferences
The Coordinator, Programs Outreach, is responsible for supporting the Programs team to ensure engagement of the community.
DESCRIPTION OF DUTIES: As the Foundation’s Coordinator, Programs Outreach, you will have all the responsibilities and authority customarily attendant to such a position including, but not limited to, the following:
Answer community questions in the Patient Communication Center (PCC). Work with the Manager, Programs, to manage inventory of educational materials.
Travel to PFF Ambassador events to observe PFF Ambassadors and provide program support
Travel to support group meetings to represent the Foundation and provide program support
Engage support group leaders, event leaders, and other stakeholders to obtain feedback on PFF Programs, through surveying or other methods
Work with the Director, Programs, to identify best practices in the PFF Ambassador program and in pulmonary fibrosis support groups
Work with the Director, Programs, to recruit potential new volunteers for the PFF Ambassador program and the Support Group Leader Network
Attend conferences, educational events, and other meetings as needed to distribute educational materials and promote the Foundation and its Programs
Coordinate Foundation’s attendance at education conferences
Manage calendar of education events at Care Center Network sites; assist as needed in planning and implementation
Implement strategies for outreach efforts to patients, caregivers, community pulmonologists, pulmonary rehab programs, and family practice clinics to educate them about the resources available through the Pulmonary Fibrosis Foundation
Beyond these specific duties, the Coordinator will be expected to:
Work closely with the Manager, Programs and other Programs staff to carry out the mission and objectives of the Foundation as approved by the Board of Directors
Maintain positive working relationships as a team player through problem solving issues, speaking positively about others, listening attentively and observing the rules and regulations per the PFF personnel handbook.
Work well as a team member with positive and timely written and verbal communication, including sharing information up, down and laterally
Perform all other duties as assigned
Bachelor's degree required in social work, gerontology, human services or a related field, or in communications, marketing, English, or a related field.
Effective verbal and written communications skills, reflecting an understanding of the appropriate use of communication technologies and an appreciation that different audiences may require their own approach
Healthcare-related experience preferred. Experience working with individuals and families. Direct patient experience preferred.
Working knowledge of Microsoft Office, especially Excel and PowerPoint.
A high degree of creativity, energy, initiative, and attention to detail
Superior self-management skills with the ability to prioritize multiple projects with a moderate level of supervision
Sound decision-making skills, including the ability to establish priorities in a fast-paced environment with rapidly changing priorities
Proven experience working within database systems to manage information
The mission of the Pulmonary Fibrosis Foundation (PFF) is to serve as the trusted resource for the pulmonary fibrosis (PF) community by raising awareness, providing disease education, and funding research.