Case Management/Social Services, Program Management
Manage the food pantry’s daily operations, including overseeing food distributions, donations, and deliveries; and ordering food and maintaining appropriate inventory. Recruit, develop, and maintain relationships with volunteers and partner organizations. Evaluate and improve food pantry’s efficiency and effectiveness through developing, implementing, and analyzing program metrics. Work with Outreach Program Manager to optimize community partnerships and implement capacity-building initiatives as needed.
Duties & Responsibilities
Manage all food pantry daily operations, including: overseeing food distributions; accepting and processing donations and deliveries; ordering food and maintaining appropriate inventory; ensuring all food is sorted and stored in a safe and sanitary manner; ensuring safety and security procedures are followed; and issues are addressed through conflict mediation, de-escalation, and other steps as needed.
Supervise food pantry volunteers, volunteer groups, and interns, and manage an effective schedule for their participation. Encourage volunteer development and retention through team building, coaching, mentorship, and recognition. Carry out disciplinary action with volunteers as needed.
Develop and conduct orientation and training for new and ongoing volunteers, covering customer service, food safety, safety and security, teambuilding, and other relevant topics.
In conjunction with the Volunteer Coordinator, expand volunteer base, including identifying new sources of volunteers, developing relationships with partner organizations, and conducting online, phone, and in-person recruitment. Identify and implement methods to further engage volunteer groups.
Manage and maintain appropriate food inventory through careful ordering, setting and adjusting food limits and displays, and proper turnover.
Ensure compliance with all Greater Chicago Food Depository, USDA, and other applicable agency policies, procedures, and requirements at all times, including maintaining high food safety standards.
Enhance existing and develop new community partnerships to increase access to food and other resources for clients. Includes identifying and building relationships with appropriate partners to increase quantity, quality, and diversity of available food, and increase clients’ access to community programs and services.
In conjunction with the Outreach Program Manager, evaluate and improve food pantry’s efficiency and effectiveness through: developing, implementing, and analyzing benchmarks of program success and outcome measures; and identifying and implementing operational improvements that benefit clients and volunteers.
Maintain complete and accurate digital/paper client, volunteer, and partner files by timely documentation of all information in data system(s). Complete monthly, quarterly, and annual statistics and produce program reports, including outcome stories.
Oversee recruitment and coordination of food pantry’s participation in the annual GCFD Hunger Walk and other special events.
Participate in ongoing education and professional development.
Fulfill expectations of grants related to the food pantry.
Perform other duties as assigned by supervisor.
Act with integrity and aspire to model our Core Values in the delivery of all services.
Bachelor’s degree required. 1-2 years of food pantry, social services, or related experience preferred. Within 3 months of hire, must possess a valid Food Service Sanitation Manager license.
Motivated self-starter with a proven ability to work well with details and program delivery both individually and as a team player and leader. Strong problem-solving and interpersonal communication abilities. Excellent written, verbal, computer, and documentation skills. Proven organizational and follow-up skills. Comfortable working with diverse clients, volunteers, staff and other service providers. Ability to handle a range of client and volunteer situations calmly, professionally and respectfully. Ability to effectively and appropriately represent the agency to the public. Valid IL Driver’s License and proof of insurance strongly preferred.
About Marillac St. Vincent
Marillac St. Vincent Family Services strengthens, empowers, and gives voice to those in need – in the Vincentian spirit of service - through education and comprehensive programs to build vibrant communities in Chicago.