Case Management/Social Services, Operations/Project Management, Program Management
Job Summary: Responsible for the management of wishes from the time the child is qualified for Make-A-Wish until the child’s wish is granted. Collaborates with other staff, volunteers, vendors and community supporters to create an overall wish experience through which children and families build resilience and experience healing.
Manages a portfolio of wishes and their movement through the wish pipeline
Communicates regularly with wish families and volunteers to ensure alignment and satisfaction of expectations
Develops and manages budgets, resources, and project plans for each wish
Responsible for maintaining and closing out wish files in accordance with local and national policies
Carries an emergency cell phone and troubleshoots wish-related emergencies
Other duties as assigned by supervisor
Required Skills & Abilities:
Excellent project management skills
Solid problem solving and decision-making abilities
Strong relationship building skills
Ability to work effectively as part of a team, especially with volunteers
Excellent verbal and written communication skills
Proficiency in all components of Microsoft Office Suite
Knowledge of Blackbaud’s Raiser’s Edge or other CRM software (preferred)
Preferred Education & Experience:
2 – 4 years related work experience in project management, account management, or case management
*Cover Letter is required for consideration.
About Make-A-Wish Illinois
"Together, we create life-changing wishes for children with critical illnesses."
-The Make-A-Wish Mission
Every year, nearly 1,200 children in Illinois are newly diagnosed with a critical illness. Make-A-Wish® believes that wishes are an important part of the overall care and treatment of these children. Each wish offers the opportunity for a joyous, life-changing experience.
Since 1985, Make-A-Wish Illinois has granted more than 14,000 wishes to children across the state with the support of 1,400 volunteers and numerous donors and other supporters.
A dynamic, professional staff is essential to delivering high-quality wishes to children with life-threatening medical conditions across Illinois. Named one of The Non-Profit Times Best Non-Profits to Work For in 2016, Make-A-Wish® Illinois offers an environment that encourages excellence and allows individuals to grow and flourish while delivering the mission. We hope you consider applying for any one of these unique opportunities.