Trinity Christian College seeks a full-time Technology Support Specialist. The Technology Support Specialist will serve as the initial point of contact for all student, faculty, and staff technology support. This position will be responsible for collecting the necessary information to document technology problems, and work towards their resolution by diagnosing, troubleshooting, or escalating to other staff as needed.
The essential duties and responsibilities of this position include but are not limited to the following:
Field walk-up requests to IT Service Desk
Answer phone calls to IT Service Desk extension
Respond to support tickets submitted by end users
Create IT Service Desk tickets
Gather end user information
Research, diagnose, and troubleshoot the problem
Document the problem and resolution in IT Service Desk platform
Escalate support tickets to appropriate staff members when necessary
Install and configure software and devices for end users
Provide Tier 1 support for all campus technology systems and platforms
Establish and maintain a reputation for excellence in customer service and support
Other qualifications include:
Eager to learn and use new technology
Proficient with Windows 10
Proficient with Microsoft Office Suite
Familiar with Mac OS
Able to lift & carry up to 50lbs
Able to climb ladders
Able to access equipment in confined spaces (such as under a desk or in a closet)
A high school diploma is required; however, a BA or BS degree is preferred.
Trinity Christian College seeks candidates that have a personal faith and commitment to Jesus Christ, and a sincere allegiance to the mission of the college.
Applicants should be prepared to upload the following during the online application process:
A brief cover letter
A written statement that describes his/her Christian faith commitment and how it is expressed through involvement with the body of Christ and participation in a local church
About Trinity Christian College
Trinity Christian College is a four-year liberal arts college located in Palos Heights, Illinois, a suburb twenty miles southwest of Chicago.