The Facilitator is responsible for developing and delivering outstanding training and workshop activities that will engage adult learners, meeting their learning objectives and contributing to the program’s overall performance targets. The Facilitator regularly reviews and enhances curriculum development, and evaluates workshop practice to maximize client participation, satisfaction and success. Maintains working knowledge of industry resources to provide relevant training.
Implements strategies to achieve the goals for the organization and development and delivery of outstanding training and workshop activities. Sustains policies, procedures and programs. Typically works on projects and tasks that span 3 - 12 months.
1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
3. Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.
4. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.
5. Develop new curriculum and/or modify existing materials to meet the changing needs of the clients. Identify, select and modify training resources to meet the needs of clients with varying backgrounds, learning styles and special needs.
6. Facilitate Group workshops using the Employment Solutions: Skills for Life and Work Curriculum and other computer, resume and interviewing curriculum.
7. Maintain working knowledge of industry resources in order to provide relevant training.
8. Instruct clients individually and in groups, using various adult learning methods such as lectures, discussions and group activities.
9. Prepare materials and classroom for training activities. Develop innovative ways to deliver training (activities, learning styles, etc.).
10. Instruct participants in steps and procedures to access computer terminals, and to use various software applications, including the Internet.
11. Maintain effective and efficient record-keeping through input of daily attendance and daily progress reports in the AS400 database. Compile and report evaluation feedback.
12. Protect confidentiality of all participants in program.
13. Maintain a safe and orderly work environment.
14. Design and conduct computer training activities as required.
15. Knowledge of disadvantaged populations and persons with disabilities and their barriers relating to employability.
16. Responsible for completing other duties/responsibilities as assigned.
1. Two years of college education or experience equivalency, and a minimum of 1 year experience.
2. Prior instructional experience.
3. Training in a related field such as human resources, business management, training or counseling.
4. Ability to commute to Illinois locations to support special projects and provide training.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.
Remain stationary for extended periods of time, repetitive use of hands and vision required while using computer keyboard and work with written and electronic information, ability to facilitate, hear and communicate. Moves about to accomplish tasks.
Internal Number: FACIL02352
Goodwill Industries of Southeastern Wisconsin, Inc. is the largest of more than 165 Goodwill organizations in the world and has been providing services since 1919. Some 6,200 Goodwill employees work in nearly 100 locations throughout our 23-county territory in southeastern Wisconsin and metropolitan Chicago. Our service territory consists of 13 full or partial counties in southeastern Wisconsin, and 10 full or partial counties in northeastern Illinois.
Our mission is to provide training, employment and supportive services for people with disabilities or disadvantages who seek greater independence. Employment and training are Goodwill’s primary focus, assisting men and women to develop their job skills and secure work opportunities that fulfill their personal and professional goals. Last year, Goodwill provided services to nearly 49,000 men and women with disabilities and disadvantages.
Goodwill carries out its mission by providing the following services:
•A variety of training programs and employment services for people with disabilities or disadvantages.
•Support and resources for the chronically unemployed, dislocated workers and other job seekers.
•A resource for the... community members to donate their clothing and household items, and purchase quality, value-priced items at our Goodwill Store & Donation Centers.
•Electronics recycling and refurbishment operation that addresses the growing issue of electronic waste.
•Laundry and linen services for area hospitals and the hospitality industry.
•Staffing, contract to hire, direct placement and recruiting services for area employers.
•Document destruction services for area companies.
•Food, logistic, and laundry services for the federal government.
•Services for seniors including day programs, case management and home-delivered meals.
•The Goodwill Cares provides assistance with clothing, furniture and other household items for those in need in partnership with local nonprofit agencies.