Verifies and Updates all demographic, insurance, referral and employment information, diagnosis code and CPT code.
Responds to all inquiries (phone, written correspondence or personal visit) and resolves any issues when appropriate.
Determines patient insurance coverage and eligibility for service and financial support.
Explains office operation and financial policy to patients
Documents special notations for quality assurance purposes
Assists patients with spectacle frame selections
Fits and measures optical prescription orders
Enters spectacle orders in Compulink system in the required manner
Prints, reviews and scrubs outgoing optical billing for spectacles
Enters prescription eyewear orders into Excel and maintains current list of outstanding orders
Provides relevant and timely feedback regarding unresolved data issues to immediate supervisor
Assists in identifying issues impacting on patient satisfaction
Demonstrates dedication to enhancing customer value and satisfaction in delivering quality services which are responsive, comprehensive and proactive
Ability to perform diagnostic testing procedures and optical device fit and dispense with training
Provides department coverage, as needed
Assists in other departments when necessary
Attend mandatory meetings
Establishes service specific tasks in the clinical system such as appoint data/time, prescription eyewear orders, collects co-payment, payments and adjustments on account from patient and insurance, and complete financial reconciliation as necessary.
This is a rotating position where the employee will be trained to work in various departments of the Illinois Eye Institute including satelite
Other job related duties as assigned by the Supervisor
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Bi-Lingual (Spanish/English) preferred
High school diploma or equivalent
Ophthalmic technician or optical experience is preferred
Must be able to multitask in a high energy, busy work environment
Must demonstrate data entry speed and accuracy
Must demonstrate computer and program skills including all Microsoft products.
Direct customer service experience
Requires a strong commitment to the accuracy of patient data
Requires ability to handle a variety of tasks with speed, attention to detail and accuracy
Ability to thrive in a team driven environment
Maturity in judgment and demeanor
Ability to meet deadlines regardless of circumstances or pressures
Attendance must be in accordance with College Policy
E-mail your cover letter referencing this position along with your resume to:
The Illinois College of Optometry (ICO) is one of the world’s leading optometric institutions. The Illinois College of Optometry consists of both the College itself and the Illinois Eye Institute which is the clinical arm of the institution. Located in Chicago’s Bronzeville community, ICO is a leader in the education of optometrists “through excellence in optometric education” to ensure we honor our professional oath to “strive so none shall lack for proper care.” ICO is committed to giving back to our community by serving a vulnerable population of patients within the Illinois Eye Institute. This also serves as a resource-rich opportunity for our students to engage in complex cases throughout the course of their education, while training them to be compassionate providers who respect the dignity of the human person. We’ve been refining and perfecting our curriculum and the art and science of clinical optometry since 1872, to best meet the needs of our students and patients.