Provide ongoing outreach, education and increased access to services to enhance client/patient connectivity to available treatment resources. Evaluate the effectiveness of community-wide efforts to meet the identified needs in the areas of abuse and chronic and/or persistent behavioral health issues of Pillars Community Health’s medical patients/clients.
Works collaboratively with cross-departmental health and human service workers for successful integration of services and whole-health care on behalf of patient/clients as part of a Federally Qualified Health Center (FQHC).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Engages individuals in health education/promotion events and services offered by Pillars Community Health through the program.
In collaboration with other outreach and care coordination personnel and efforts, conducts outreach to community members and other organizations in the near-west Chicago suburbs regarding substance use and behavioral health.
Advocate for the individual and help reduce the barriers to access to services.
Linkage to care: Facilitate referrals to and assessing of services at culturally responsive healthcare providers and systems of care; help participants succeed in overcoming barriers to making appointments and then keeping them (follow-up, coordination of mobility, etc.).
Assist with understanding health insurance and patient assistance programs, connecting patients/clients to internal Patient Benefit & Eligibility Representatives where necessary.
Case Management: The CHW will have a case load of patients.
Assists participants through peer support and frequent communication/follow-up utilizing contact, participation, outreach, counseling, and referrals.
Cultivate collaborative relationships, focusing on agencies providing substance use disorder services and identifying barriers and service gaps.
Bachelor’s Degree in Health Education, Health Promotion, Occupational Health, Disease Management, Behavioral health or other closely related healthcare focus. Equivalent combination of education and experience may be substituted for degree.
Minimum 1 yr. experience in Substance Used Disorder services required
Minimum 1 yr. Health Education experience
Familiarity with collaborative services and programs in substance abuse
Knowledge of clinical reporting requirements
FQHC background or experience in outpatient setting highly preferred
Demonstrated significant knowledge of models of behavioral and primary integrated care
Flexible to work evenings and Saturdays on a shared schedule if/when needed
Community Health Worker Certification preferred
Culturally Competent with a commitment to reducing barriers to healthcare for marginalized and/or low-income individuals
Computer proficiency in electronic health records preferred; internet and e-mail, Microsoft Office software and/or Google Docs required
Ability to lead small groups and facilitate group conversations communicating clearly and effectively
Ability to interact with all levels of the community and professionally represent the organization publicly
English proficiency (read, write, speak) required
Bilingual Spanish/English skills preferred, but not required
Highly organized with ability to multi-task and willingness to learn new tasks
About Pillars Community Health
Pillars Community Health is an innovative health and social services agency, one of only a few nonprofits in the state of Illinois to integrate primary medical and dental care with behavioral health, social, and educational services. The organization is the result of a merger between Pillars and Community Nurse Health Center on January 1, 2018. To learn more about our merged agency, visit www.PillarsCommunityHealth.org
Pillars Community Health is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, religion, creed, color, national origin, gender, age, marital or veteran status, sexual orientation, disability or any other legally protected status.