The Financial/Homeownership Counselor is responsible for providing one?on?one counseling sessions to agency clients consistent with the organization’s vision and in compliance with regulatory/funding requirements. The Counselor ensures counseling service quality by adhering to agency policies and departmental procedures, managing related data collection and reporting, and fostering continuous improvement. The Counselor also effectively supports integrated programs as assigned. To fulfill these roles the counselor must have good interpersonal skills, possess a working knowledge of finances/credit, be an effective problem?solver, and be able to convey suggestions/ideas in a constructive, nonjudgmental manner. Counselors must dress and act professionally and must be organized and efficient in time/work management.
III. Essential Functions
The Counselor performs the following duties on a regular basis: 1. Provides financial/housing counseling PICB’s clients (number of sessions to be determined by the annual agency work plan). Work schedule will include some weekend and early evening hours. 2. Manages client caseload, which includes: Developing strategies for addressing financial objectives; Interacting with clients, in a professional, responsive, helpful, and positive manner, within scheduled appointments as well as in follow?up calls, correspondence and contacts; Providing additional consultation /guidance on finance/ housing issues; Advocating to creditors, attorneys, benefit providers, and other resources on behalf of clients; Ensuring client files are complete, including appropriate information releases, file documentation, proper computer database entry, and related correspondence. 3. Manages monthly counseling schedule to ensure appointment availability. 4. Conducts client sessions for Financial and Credit Counseling, Budget Development, Debt Management Programs, Homeownership Counseling, Foreclosure Intervention, Pre?homeownership counseling, Bankruptcy Counseling, Credit Report Reviews, and Student Loan Counseling. 5. Directs callers to make full counseling appointment when appropriate. 6. Collaborates and cooperates for partnerships with lenders, organizations elected officials. 7. Participates in staff and counselor meetings and training as scheduled. 8. Interacts with staff, board, clients and others in a professional, helpful, and positive manner. 9. conducts financial educational and homeownership programs and monthly presentations as needed. 10. Represents agency at events, seminars, networking functions, as needed. 11. Other duties as assigned. The Financial/Housing Counselor primarily works indoors at the main office located in a smoke?free building on a smoke?free campus. The standard work week is 35 hours with specific schedules determined by the Counselor and the Director of Counseling Services in response to agency need, which may include evening and weekend work. The job requires the ability to sit for long periods and sufficient mobility to move about within the building. The Counselor may also travel to and work from the satellite offices and attend events outside of the office, both of which require the ability to travel from place to place within the service area. This position requires sufficient manual dexterity to write/type and use typical office equipment on a regular basis. It also requires the ability to occasionally stoop, bend, reach, and lift/carry items weighing no more than 35 pounds.
• High School Diploma, Associates or Bachelor’s degree in a related field preferred. • Two or more years of experience in financial industry. • Knowledge of credit reporting, financial products, lending products, and mortgages preferred. • Basic proficiency with calculator, keyboard, Microsoft Word, Excel, & Outlook. • Experience with computer appointment systems, data entry, and business writing. • Ability to work on projects independently with strong personal organization. • Ability to relate to others in a warm and non?judging manner (in person and over the telephone). Special Consideration for: • Bi?lingual (Spanish language fluency desired). • Housing counseling certification and/or credit counseling certification. • Financial/Housing Counseling experience. • Applicants who can help further PICB’s goal to reach and competently serve underserved and/or minority populations will be given strong consideration.
Additional Salary Information: The successful Financial/Housing Counselor will: Possess above average math computation skills along with creativity for problem?solving. Demonstrate excellent communication skills both verbal and written. ? Display the ability to effectively interact with co?workers, clients, creditors, board members, and community members. Exhibit professional conduct, appearance and attitude. ? Be detail oriented,
with the ability to manage multiple priorities in a high?pressure work environment. ? Show an ability to manage stress and maintain professional demeanor. Demonstrate familiarity with the technology utilized by the company.
Training/Certification Expectations: ? Continuous training for Counseling certification* (within 6 months of hire). ? Housing Counselor Certification within 1 year. Homeownership certification ? Financial Education ? Reverse Mortgage certification* (as needed). ? HUD Loss mitigation certification
Internal Number: 202x
About Partners In Community Building, Inc. powered by the YWCA
Partners In Community Building, Inc. began in September 2002 by a group of individuals from different backgrounds who share a common thread about life and living within communities.On a foundation of mutual respect, they work together to improve the life styles of seniors, families, and individuals of low to moderate income with excellence in housing, financing and community education.
PICB and the YWCA has merged to providing extended services throughout the Chicagoland area.