After School Matters provides Chicago high school teens with high quality, after-school and summer opportunities to explore and develop their talents while gaining critical skills for work, college and beyond. Since 1991, more than 200,000 teens have participated in our hands-on, project-based after-school and summer programs in the arts, communications and leadership, sports and STEM (Science, Technology, Engineering and Math). Programs take place at locations throughout the city including Chicago public high schools, Chicago Park District and Chicago Public Library locations, community organizations, downtown at the Gallery 37 Center for the Arts, in Belmont Cragin at our Michael and Karyn Lutz Center for After School Matters, and soon to be in the Pullman community at the new Gately Center for After School Matters. For more information, visit www.afterschoolmatters.org.
Summary of Position:
The Downtown Program Director is a member of the Program Department Leadership Team. The Downtown Program Director provides leadership to a Senior Program Manager, Program Specialists and Instructors to ensure quality delivery and optimal enrollment/attendance of programs at Gallery 37 and in the surrounding area after school, during the day, on weekends and during school breaks. This includes curating a high-quality program portfolio that appeals to and benefits teens, developing and leading a strategic recruitment plan, engaging partners and the surrounding community, creating and maintaining a safe, respectful, teen centered environment and hosting donors. The Downtown Program Director manages all areas and issues regarding the Gallery 37 building. The Director creates, monitors and adjusts program budgets.
The Downtown Program Director will also liaise with intra and inter departmental staff related to developing and implementing strategic efforts to streamline processes and improve the instructor and teen program experience organization-wide.
This is a full-time position.
Major Duties and Responsibilities:
Oversee and ensure high quality of all programs at Gallery 37 and the surrounding area;
Collaborate with operations personnel to ensure the cleanliness, safety, and security of Gallery 37;
Working with the Chief Program Officer, develop a vision for future programming;
Supervise, support and coach the downtown program team;
Develop and facilitate team meetings, as needed;
Identify the key needs of the team and where appropriate, provide professional development opportunities and/or ensure opportunities are made available:
Annually review program needs and recruit Instructors to meet those needs through the Request for Proposal Process and other mechanisms;
Work with the Program Leadership Team to develop programmatic strategic plans that include implementing quality standards, assessing needs, and developing systems
Serve as Program Team lead on intra and inter-departmental efforts as assigned
Working with the Chief Program Officer and the Advancement Team, effectively manage and support high level donor relationships
Facility and Program Operations: Oversee and ensure a safe, respectful and teen-centered environment at Gallery 37. Certify that program budgets are responsible, conscious, and respectful of funding sources. Support efforts to increase operational efficiencies.
Co-lead facilities meetings and maintain regular communication with Facilities Management re: building cleanliness, building organization, building repairs, space reservations, building improvements, security, safety drills, food service, etc.
Establish, communicate, and uphold building expectations (entry/exit, food/drink expectations, no gum, appropriate attire, etc.)
Manage behavioral issues (counsel teens directly and support instructors)
Act as primary contact for emergencies that involve calling a parent/guardian and or transport to the emergency room
Develop, manage, and monitor programs budget in collaboration with the finance and operations division;
Compile monthly and ad hoc reports regarding programs, resources, needs, and relationships;
Actively participate in designated interdepartmental committees and project teams, providing leadership as needed;
Program Quality: The Youth Program Quality Assessment (YPQA) process is central to program evaluation and improvement and should drive hands-on coaching of instructors to improve, expand and to stay current. Programs should be in a state of improvement, innovation or excellence.
Analyze data (observations, evaluations, attendance) and make quality improvement recommendations to the Chief Program Officer;
Ensure quality improvement plans are implemented, monitored and updated;
Responsible for program observations;
Oversee and analyze program site visits and completion of program observations, impact statements, career readiness scoring, instructor reports, instructor surveys and teen surveys and make appropriate adjustments based upon data;
On a quarterly basis, provide progress reports on efforts to develop, improve and foster quality
Working with the Senior Director of Program Operations, develop and vet strategies to implement streamlined and cohesive processes to improve the instructor and teen program experience.
Working with the Chief Impact Officer, develop and vet strategies to collect and share the most useful data for advancing program quality.
Development: Provide leadership to development projects from providing ideas, meeting with the funders, providing tours, and preparing regional staff, teens, and instructors for external visitors.
Act as a liaison to external partners and funding sources;
Working with the development team, identify and develop programs for funding opportunities;
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to sit for long periods of time.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate.
Knowledge, Skills and Abilities:
Excellent interpersonal and collaborative skills
Skilled in developing and facilitating collaborative relationships
Demonstrated experience leading and developing teams
Excellent organizational, conceptual, analytical, written and oral communication skills
Strong process orientation, problem solving and trouble-shooting skills, and a firm commitment to quality
Excellent Microsoft Office Skills (Outlook, Word, Excel, PowerPoint)
Ability to collect and maintain information as needed;
Demonstrated experience in project management
Ability to multi-task and meet deadlines
Ability to excel in a fast paced, high energy environment
Respect for all levels of the organization and outside partners
Strong orientation to customer service (i.e., ASM staff and teens, corporate executives, community and government leaders, etc.)
Experience with funders and teens is a plus.
Master’s degree required. (Candidates who do not hold a master’s degree will be considered, and if selected for the position, will be required to earn a master’s degree)
5+ years management and youth programming experience
Valid Driver’s License, insured transportation, and driving record that satisfies our Motor Vehicle Policy required
Cook County residency required; Chicago residency is strongly preferred.
After School Matters is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income.
 After School Matters will provide reasonable accommodation to a person who does not have a driver’s license because of a disability.
About After School Matters
After School Matters provides Chicago high school teens with high quality, out-of-school time opportunities to explore and develop their talents while gaining critical skills for work, college and beyond. Since 1991, more than 200,000 teens have participated in our hands-on, project-based after-school and summer programs in the arts, communications and leadership, STEM and sports. Programs take place at locations throughout the city including Chicago public high schools, Chicago Park District and Chicago Public Library locations, community-based organizations, The Michael and Karyn Lutz Center for After School Matters in the Belmont Cragin neighborhood and Gallery 37 Center for the Arts downtown.