Case Management/Social Services, Program Management
4 Year Degree
If you are looking to truly make a difference in the lives of families with sick children, come be a part of our dedicated team at Ronald McDonald House near Loyola in Hines, IL. The House manager is responsible for supporting the needs of families throughout their stay, responding to a crisis situation as needed, ensuring the facility is clean, safe and secure as well as ensuring all systems are functioning properly. Additional responsibilities include the recruitment, orientation and supervision of multiple volunteers, the management of the Teen Advisory Board, and ensuring contracted staff are completing duties, as assigned.
Schedule and Program Location
This is a 40 hour a week hourly and fully benefit eligible position.
The ability to work some major holidays is required. Monday- Friday 8:30 am – 5:00pm ( hours may vary on occasion)
RMH near Loyola - Hines, IL 60141
Essential Job Functions
Execute defined policies and procedures for the program managed.
Engage regularly with hospital social work and care coordination team to ensure optimization of program access and evolving family care needs.
Act as hospital liaison to process referrals/reservations.
Explain/clarify program policies and procedures to guests and referral partners.
Provide and assist families with information, directing them to resources, activities or services they may need.
Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
Manage overall daily strategy of room occupancies, with intention of providing service to as many families as possible.
Assist with program statistics management by inputting daily occupancy records.
Track guest donations and occupancy rates for monthly reporting purposes.
Respond to emergency situations, regarding urgent needs, such as unplanned family arrivals, medical emergencies for guests or conflicts requiring law enforcement.
Encourage adherence to programs guidelines and manage solutions/resolutions as needed.
Complete Incident Reports and submit to supervisor within 24 hours of occurrence. Apprise other staff members of any additional unusual incidents.
Distribute family surveys to assess satisfaction, learning and growth areas to improve service delivery.
Lead process of welcoming and orienting guest families. Complete all necessary paperwork.
Work with Director of Volunteer Services and volunteer manager in recruiting, training and scheduling House Volunteers.
Engage and enroll volunteers to execute essential house support functions such as meal provision, guest welcome, housekeeping, or other essential tasks/assignments that may arise.
Work in partnership with Volunteer Services Manager to ensure updated web-based calendar, menu procurement, acknowledgment, necessary supply inventory.
Organize and execute all onsite guest centric digital signage used as a vehicle to communicate daily information and activities.
Welcome family guests and visitors to the program site, frequently providing tours and charity information to prospective supporters.
Attend community events, as needed, providing volunteer information to prospective volunteers.
Be knowledgeable of the program location security system and features (ie. key activation, camera operation, etc.) as well as all policies and procedures related to building safety, security, and emergency processes.
Education and Experience An equivalent combination of education, training and experience will be considered.
Bachelors degree required, preferably in social work, psychology, non-profit management, or related field.
2 years of relevant experience required, preferably in the delivery of family-centered program services.
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.
Must be a self-starter with the ability to multitask and function effectively under pressure.
Ability to think proactively and respond appropriately.
Ability to establish and maintain effective relationships with staff, employees, and the general public; ability to represent the charity effectively both verbally and in written form.
Experience managing multiple projects concurrently, demonstrating a sense of urgency, results orientated and meets deadlines
Effective communication, writing and grammar skills, paying great attention to detail.
Proficient with computer database, word processing and publishing programs.
Experience using Raisers Edge software helpful.
Compassionate and caring individual, aligned to our mission and standard of care.
Keen attention to maintaining a clean, safe, and welcoming work/program services delivery environment.
Internal Number: 3128882515
About Ronald McDonald House Charities of Chicagoland & Northwest Indiana, Inc.
For over 40 years the mission of RMHC-CNI has been to care for families of children with complex medical needs by providing comfort, compassion and a sense of community. RMHC-CNI keeps families of hospitalized children together in a ‘home away from home’.