Provides excellent customer service by operating telephone system to relay incoming and interoffice calls throughout the agency. Assists with front desk reception coverage.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Performs other duties as assigned.
Answers telephones in a welcoming and helpful manner as the initial access point to the agency.
Understands the range of services/programs Pillars Community Health offers to direct callers to the appropriate person and/or program.
Follows agency protocol for crisis calls, including data entry and dispatching pages to crisis team.
Schedules or cancels appointments as needed.
Communicate pertinent office updates to reception and front desk staff across all sites
Answers telephones and routes calls to proper personnel.
Greets and checks in clients and visitors.
Receives payments from clients and issues receipts for payment.
Sensitive to the special needs of crisis and walk-in clients.
Balances the day’s client payments and secures the cash box.
Follows office opening and closing procedures.
Assists with occasional data entry, filing or other clerical duties.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.
EDUCATION AND EXPERIENCE
High School Diploma or equivalent (GED). At least 1-2 years of related experience. Prior experience in a psychiatric or medical office setting preferred. Ability to multi-task yet pay attention to detail. Good computer skills; working knowledge of MS-Office products. Strong interpersonal skills. Some experience with an Electronic Health Record.
Must be Bilingual (English/Spanish).
About Pillars Community Health
Pillars Community Health is an innovative health and social services agency, one of only a few nonprofits in the state of Illinois to integrate primary medical and dental care with behavioral health, social, and educational services. The organization is the result of a merger between Pillars and Community Nurse Health Center on January 1, 2018. To learn more about our merged agency, visit www.PillarsCommunityHealth.org
Pillars Community Health is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, religion, creed, color, national origin, gender, age, marital or veteran status, sexual orientation, disability or any other legally protected status.