The Ounce of Prevention Fund is one of Chicago’s most energized, future-focused organizations devoted to early childhood development.
Our mission is to give children in underserved communities the best chance for success in school and in life by advocating for and providing the highest-quality care and education from birth to age five.
We are recruiting individuals who want to join us in this mission and share a commitment to our core values of appreciation & respect, empowerment, diversity, excellence, learning and communication.
The Knowledge and Community Engagement Specialist is responsible for supporting a wide-range of knowledge management, content management, information and research services, and online community programs and activities that support employees, the people we serve, and our partners. They will ensure day-to-day operational excellence, lead the department’s customer service processes and provide high-quality support. They assist in the management of the employee intranet, enable employees to use third party subscription tools, and support transferring organizational and employee knowledge to the early childhood field via coordination with the Early Childhood Knowledge Navigator community management team.
Reporting to the Director, Knowledge Sharing you will:
Represent the Knowledge Sharing department as the primary point of contact for support requests from employees and online community and content managers across the Ounce of Prevention Fund. Provide front-line customer service by managing the department’s Salesforce cases and ensure timely, accurate, and high-quality responses.
Answer information and research services requests and provide general reference service to support the needs of the Ounce program, policy, and research teams (e.g. fulfill third party subscription journal article requests). Facilitate training on how to use research subscriptions and relevant online sources, measure use of third party subscriptions by employees, and manage annual subscriptions of collections of research in early childhood education and related fields.
Support online community and content managers and strategists who manage various platforms by updating and creating content, editing and reviewing posts prior to publishing, ensuring tags and metadata match the taxonomy strategy, interacting with community members via forums, and providing general support as needed. Platforms include the employee intranet, Microsoft Teams, and various external online communities for the people we serve and the Early Childhood field.
Coordinate the knowledge sharing component of new employee onboarding.
Keep all employees up to date on knowledge sharing services and tools by providing individual and group training, assisting in managing employee communications, creating and updating training and overview materials, and keeping the Knowledge Sharing department’s intranet pages and employee resources current.
Participate in the building and launching of new systems and platforms, as well as use cases within platforms. Assist in testing, troubleshooting, and reporting issues to platform owners as needed.
Manage day-to-day operations, light project management, and ad-hoc projects for Knowledge Sharing. Look for opportunities to make process improvements to support overall department operations. Maintain department documentation about our ways of working and standard operating procedures.
Bachelor’s degree required; Master’s degree in Library and Information Science, Knowledge Management, Business, Marketing, Instructional Design, or a related field is preferred.
1-2 years’ work experience in online community management, knowledge management, and customer support/help desks, or information services. Experience in the education field, the early childhood field, or a related field is helpful.
The successful candidate will be someone who is a strong communicator, loves building relationships, enjoys research, has strong problem-solving skills, and is able to manage complex projects.
Working knowledge using content management platforms such as SharePoint, team collaboration tools such as Microsoft Teams, and project management tools such as SmartSheet.
Proficient in the use of or willingness to learn information resources such as search engines, websites, industry associations, government data sets, academic journals and third party products (Lexis-Nexis, EBSCO, JSTOR, etc.).
Comfortable working with minimum supervision.
Comfort with ambiguity and frequent change.
Ability to balance attention to details with big-picture perspective.
Last but not least we offer some great perks:
Flexible work arrangements for qualified employees plus flexible hours, if eligible, after 90 days of employment.
Tuition reimbursement, competitive salary and benefit packages, employer contribution towards your 401k, and much more.
The Ounce is an equal opportunity employer. We celebrate diversity and are committed to our core values by creating an inclusive environment for all staff.
About Ounce of Prevention Fund
Here’s what we do:
We serve more than 4,000 children and families directly through birth-to-five programs we fund and operate in Chicago as well as through our network of voluntary home visiting programs throughout Illinois.
We integrate the latest research and best theories into our program development efforts.
We train nearly 3,000 community-based early childhood professionals in Illinois each year.
We advocate for state and federal funding for early childhood services that reach hundreds of thousands of children across the country.
We partner with advocacy organizations in 23 states and Washington, DC, to build their capacity to advance policy change and increase public investments in effective birth-to-five programs.
We communicate through publications and other resources to ensure that what we know is translated into understanding that leads to action—in homes, schools, board rooms, and on Capitol Hill.
We design and develop models, curricula, education materials and other programs that help prevent the academic achievement gap and the social problems it can create, including school dropout rates, teenage pregnancy, juvenile crime and chronic health conditions.