Job Summary: The Housing Case Manager is responsible for the coordination and delivery of quality direct case management and stabilization services for clients in the Supportive Housing Program in accordance with standards and practices required by specific funders. The Housing Case Manager is also responsible for providing housing advocacy and linkage services that help to support retention in permanent housing. NB: This job description may have an addendum that outlines specific scopes or tasks as outlined by the funding sources or agency needs. If such the responsibilities outlined in the addendum are considered as essential as the ones listed below.
Providing case management services for program participants by:
Work collaboratively to assist the clients/residents in obtaining permanent housing and address any barriers
Develop and monitor service plans as required by agency standards and funding sources
Complete all internal and external designated reports/databases and maintain effective documentation and record keeping including the logs, client case files, and other programmatic needs accurately and in a timely manner as directed by the supervisor
Develop, coordinate, and facilitate groups and workshops as needed
Develop and maintain service linkages to support clients/residents and their families, including developing relationships with local service providers
Transport clients or arrange for transportation to housing, legal, and medical appointments as needed
Participate in clinical case conferences and care coordination as indicated.
Providing ongoing life-skills training including problem solving and coping/ skill development to aid in the participants’ process of improving independence and quality of life.
Connecting participants to medical, mental health and other supportive services as needed
Establishing a broad based knowledge of community services and communicating appropriate referrals to clients
Conduct visits in the client’s home to support client in working on goals, to ensure compliance with lease and program rules
Assure access and continued eligibility to appropriate entitlements in which participants may be eligible
Participate in on site and off site trainings and meetings, as needed.
Work as part of a team to ensure service delivery to all members of Supportive Housing Program
Work with internal and external source to place clients in housing as soon as possible, this includes outreach to identified client at shelter, hospital etc.
Participate in the Tenant Club (Independent Living Skills Group) by encouraging participation of assigned clients and facilitate group as indicated.
Work with Housing specialist to place client in appropriate housing. Once placed, work with housing specialist to resolve any landlord-tenant conflict.
Ensure that clients that are able; pay appropriate program fees.
Take the lead on at least one team project per year (ILS Group, House to Home, file Monitoring, etc.)
Facilitate Housing Team Meeting on a rotating basis.
Other duties as assigned.
Hours: 37.5 per week. Must be willing to work the occasional night or weekend
Physical Demands: Ability to lift and/or move 50 lbs.
Knowledge, Skills, Experience:
Excellent case management skills, ability to work independently and as part of a team. Demonstrates experience and ability to interact sensitively and respectfully with persons with severe disabilities (mental health, substance abuse or other disability condition) and homeless difficulties. Demonstrates strong skills in interviewing, engagement, assessment, planning and advocacy. Demonstrates common sense, good judgment, and ability to work independently.
Qualifications: Bachelor’s degree in the area of social service, Master’s degree preferred.
Word processing, data entry and spreadsheet skills. Bi-lingual preferred.
Other: Access to personal transportation is necessary for this position.
Internal Number: 7735621453
About New Horizon M.B. Church
Housing Forward mission is to transition people from housing crisis to housing stability. We are an energetic and dynamic team of professionals focused on ending homelessness for those we service. We value - client-centered services delivered with dignity and respect, collaborative relationships, open communication and information sharing, community support, and integrity, passion and perseverance in our work.
Housing Forward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, pregnancy or related conditions, or disability.