The key role of this position is to ensure data hygiene of our CRM, perform data audits, monitor data integrations to CRM, and assist staff with reporting. Another role of this position is to ensure that customer service and training needs of our chapters are being met in terms of the various fundraising systems as well as Clearview CRM. The position will also assist in vendor management with Softrek for our CRM, as well as Rallybound and Blackbaud.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assist in vendor management with the primary liaison to Softrek, Blackbaud and Rallybound or CFF Auction vendors, with respect to our issues or enhancements to our CRM, peer to peer event sites, and other applications
Balance the needs and priorities of internal client departments with respect to our CRM, reporting, and fundraising applications, while aligning with the Field and Fundraising department’s goals and other goals and the Foundation’s core values
Assist with regression testing for various user scenarios on all fundraising systems and CRM as new features are implemented
One year experience developing training videos or training documentation
Become familiar with integration of data from our various fundraising systems to our CRM and over time, help to identify gaps in data that is part of the integration
Trouble shoot any issues that arise from Chapter/HQ support tickets in relationship to CRM system (Clearview), Rallybound, Blackbaud and CFF Auction software applications
Post website content on various fundraising applications or using a content management system
Other projects as determined on an as needed basis
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Four-year degree preferred in related area or equivalent experience
Minimum of 3 years of relevant professional experience (non-profit or association preferred)
Naturally inquisitive about learning new online tools, and aptitude for self-paced learning
Two years of experience using platforms that support donor relationship management and peer-to-peer event websites, such as Clearview CRM, Blackbaud Luminate Online, TeamRaiser, Rallybound, or similar systems.
Exposure to, or interest in learning SQL queries and/or Microsoft Access
Skilled in cross-department collaboration while balancing multiple stakeholder’s needs or priorities (CF Community, chapters, other departments, and senior leadership).
Ability to meet strict deadlines and work on multiple assignments
Ability to analyze various situations and apply good judgement in order to achieve desire outcomes
Proficiency in Microsoft Office Suite
Knowledge and understanding of content management systems (CMS) and web design
Customer service minded individual with strong verbal and written communication skills
The CF Foundation is an equal opportunity employer that is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. We strive to recruit and maintain a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, physical or mental disability, color, religious creed, ancestry, national origin, religion, age, sex, marital status, genetic information or testing, gender identity and expression, sexual orientation or status as a Vietnam-era or special disabled veteran or any characteristic protected by law.
Reasonable Accommodation Notice
The CF Foundation is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at HROps@cff.org .
About Cystic Fibrosis Foundation
The mission of the Cystic Fibrosis Foundation (CFF) is to cure cystic fibrosis and to provide all people with the disease the opportunity to lead full, productive lives by funding research. We have invested hundreds of millions of dollars into CF research and drug development, the results of these bold investments have been astonishing. A few decades ago, most people with CF didn’t live long enough to attend elementary school. Today, many people born with CF are living into their 30s, 40s, and beyond.
Would you like to go to work every day knowing that your work is important and effective? Do you want to go home every day knowing that you have made a difference?
The Cystic Fibrosis Foundation is the world’s leader in the search for a cure for cystic fibrosis, and one of the most innovative and successful organizations of its kind.