The Prevention and Diversion Specialist will provide homeless prevention case management services to residents of Lake County. This program provides short-term support services to individuals and families who are at imminent risk of homelessness. The position works with clients to prevent homelessness by providing housing stabilization services. Through coordination with the Intake Manager, this position identifies the proper channels to be utilized to address client needs and keep them out of shelter. The philosophies of harm reduction, housing first, and client centered treatment are critical to the successful fulfillment of this role.
Implements best practices for prevention and diversion to reduce/eliminate the need for shelter
Complete intakes for all persons identified as prevention/diversion candidatesImplement prevention and diversion assessments to identify alternatives to shelter
Provide an atmosphere of customer service to assure clients are treated in a friendly and respectful manner
Form relationships in the community with landlords, other social service agencies, townships, etc.
Develop a professional network of landlords to secure potential housing options for qualified clients.
Make presentations in the community regarding PADS and the Prevention/Diversion program
DUTIES / RESPONSIBILITIES
Ability to work with a diverse population
Identify immediate needs per information from the initial intake and various assessments.
Conduct mediation, conflict resolution with friends, family, landlords, etc. in order to advocate for a safe place for a client to stay while searching for permanent housing options.
Provide and understand initial and ongoing assessment, clinical diagnosis, development and implementation of internal Service Plan according to agency policy and external assessments.
Provide direct case management services to clients, including linking clients to community resources.
Supports a safe environment by responding to disruptive clients and/or emergency situations. Resolves these situations in an efficient and professional manner.
Coordinate treatment with other staff and external agencies (as needed).
Maintain regular contact with entire caseload.
Organize and participate in client staffings.
Develops and facilitate 2-3 client groups on a weekly basis
Assist in facilitation transportation of clients using agency/own vehicle.
Complete ongoing assessment self-training needs, reporting findings and suggestions to Intake Manager.
Ensure adherence to professional standards as outlined by governmental bodies and organizations, including but not limited to, National Association of Social Workers, American psychiatric Nurses Association, American Psychiatric Association, Illinois Alcohol & Addictions Certification Board, Health Insurance Portability and Accountability Act, Mental Health and Developmental Disabilities Confidentiality Act, etc.
Provides excellent customer service to clients, staff, volunteers, external organizations, etc.
Attend community meetings as necessary
Utilize Trauma Informed Care approach with all clients seeking assistance
Acquire and utilize knowledge of HMIS/Service Point data base, word processing software, and Microsoft Outlook for email and calendar.
Ensure use of motivational interviewing, trauma informed care, housing first, and harm reduction methods when working with all individuals/families utilizing PADS services.
Participate in staff meetings, in-service trainings, and seminars to facilitate professional growth.
Ensure accurate data quality standards in HMIS– no less than 90% accuracy
Other duties as assigned.
1-5 years’ experience in case management; support in a homeless population preferred
2+ years in human services related field (Advanced education may be substituted in lieu of experience)
Knowledge of HUD/ESG requirements
Knowledge of tenant and landlord rights/laws
Effective personal organization and time management
Strong communication skills
Technology proficiency, including Microsoft Office Suite
Excellent interpersonal relation skills
Strong leadership abilities
Able to work independently and problem solve
Able to identify gaps in procedures and services and then develop a more effective/efficient plan
Demonstrates a passion for the PADS mission in a consistent and professional manner
About PADS Lake County
For more than 35 years, PADS has faithfully been providing immediate, critical services to the neediest among us – individuals and families that are experiencing homelessness in Lake County. Like a hospital emergency room, PADS is the first point of contact and the ONLY emergency shelter for the homeless in Lake County. In fact, PADS is often the only hope for someone facing a long night in the harrowing cold or blistering heat.
PADS provides assistance to individuals and families experiencing homelessness throughout all of Lake County. PADS is a non-restrictive emergency shelter system and helps all people that come to us in need regardless of race, gender, age, religion, disability, or sexual orientation. PADS provides critical services that no other social or human services agency in Lake County offers. PADS is the only program in Lake County that provides emergency shelter in summer, enables families to stay together, takes in single fathers with children, and provides housing for chronically homeless individuals with severe mental illnesses and/or substance abuse issues.
PADS’ vision is to provide a path to stable housing and self-sufficiency for everyone who experienc...es homelessness in Lake County. Our greatest hope is to help end homelessness and ensure happy, healthy, and safe lives for generations to come.