Collaborates with clients to complete SOAR and SSI/SSDI applications in accordance with program policies and procedures and write medical summary reports to support SSI/SSDI applications.
Communicates with clients, SSA, Medical Records Departments and other agencies to complete the SSI/SSDI application process.
Participates in weekly/monthly SOAR Coordination Meetings and act as agency liaison with SOAR technical assistance (TA) specialist.
Facilitates staff training regarding documentation as relevant to program.
Accesses community resources for obtaining assistance and providing educational information as needed to assist clients/families in reaching goals.
Assists Veterans applying for VA benefits.
Informs and explains veteran benefits including compensation, pension, education, vocational training, insurance, hospitalization and burial benefits.
Interviews clients to determine eligible benefits and assists with completing application forms.
Helps gather requisite evidence from medical, military, community, and other sources to support benefits determinations by the Department of Veterans Affairs.
Prepares client folders, copies paperwork, and delivers claims to the State Service Officer.
Represents Veteran as Power of Attorney to the VA.
Works collaboratively with SSA, DDS, Veterans Administration, community providers, and other key stakeholders.
Upholds the mission and values of VOA of Illinois at all times.
Other Duties: As assigned by supervisor. Work Environment: This position generally operates in a professional office environment. The hours of work are typically Monday through Friday, 9:00 AM to 5:00 PM.
Physical Demands: Physical demands may be a part of the essential functions of this position especially as it relates to the capacity to move freely around the community in a vehicle, transport clients, etc. Reasonable accommodations for the physical demands of the essential functions
Experience in service management, including organizing, problem solving, and advocating.
Experience and demonstrated proficiency/success in leveraging and working with community resources.
Ability to communicate effectively and maintain good relations with clients and employees.
Excellent communication, writing, problem solving, and organization skills.
Individual must be a valid driver in the State of IL which includes having a current driver’s license in good standing, access to a safe and reliable vehicle during all work hours and have adequate and current vehicle insurance.
Proficient in Microsoft Office, especially spreadsheets, database and reporting tools.
Education and Experience:
This position requires a bachelor’s degree in social services or related field from an accredited college or university and at least one year of experience in case management.
Internal Number: 3125642350
About VOA Illinois
An non-profit who works with veterans, seniors, and adults.