We are seeking a dynamic and dedicated individual to work on the growth of our site as our Director of Programs and Program Implementation.
The Director of Programs is responsible for overseeing all programs and supportive services at Covenant House Illinois. The Director of Programs and Program Implementation will build and lead a team that successfully achieves meaningful results for the young people we serve. The Director of Programs and Program Implementation will supervise a team that may include residential, employment and education, youth development, intake, and outreach programs, and is also expected to work collaboratively with leadership of other Covenant House Illinois programs.
Duties and responsibilities
Oversee all Covenant House Illinois program operations.
Manage the 24/7 operations of all current and growing programs.
Ensure shift scheduling and staff coverage that meets the needs of staff and youth of all programs.
Oversee the Covenant Works employment and education program, the Youth Development Department, Intake, and Youth Outreach.
Ensure all supportive service programming is responsive to the needs of the youth served, and is implemented and managed effectively and safely.
Ensure the hiring, training, and skill development of a team with a strong sense of accountability for achieving positive outcomes for youth.
Oversee the appropriate management of critical incidents involving clients, review appropriateness of incident management and make corrections as needed.
In collaboration with other staff, oversee the development and implementation of program services to meet client and program needs.
Effectively utilize data and information systems (ETO and others) to evaluate programs, inform decision-making and develop performance strategies, including daily efforts regarding program, practice and staff supervision and case planning.
Provide regular supervision and support to managers who are responsible for the day to day operations of the programs.
Assist in the selection of evidence-based and proven models for use by Covenant House Illinois staff, and ensure implementation, with fidelity, of all evidence-based and proven models selected for use.
Collaborate with consultants, as needed, to ensure program objectives are met.
Assist in the preparation of government and foundation fundraising proposals with respect to the managed programs, as needed.
Continuously encourage and cultivate efforts to achieve an inspiring culture based on CHIL mission, values and principles, through clear communication, positive and constructive feedback, emphasis on collaboration, and an approach exuding the highest standards of customer service and professionalism.
Maintain open and effective communication between directors, managers, and direct care staff to readily identify problems, devise solutions and assign accountability.
Build a culture of support for staff that prioritizes skill development, ongoing learning, and recognition of accomplishments.
Develop and implement practices and protocols designated to ensure full compliance with all regulatory funding, and pertinent internal/external reporting and related requirements.
Effectively plan and manage budget and fiscal processes and ensure integrity of all fiscal practices.
Develop and maintain positive and strategic relationships with internal and external colleagues, partners and stakeholders.
Serve as Administrator on Duty as needed.
Perform other duties as assigned/needed.
Initiative and Judgment/Attendance and Reliability
Independently recognizes and performs duties that need to be done without being directly assigned.
Establishes priorities; organizes work and time to meet them.
Recognizes and responds to emerging priorities, accepts changes and new ideas.
Has insight into problems and the ability to develop workable alternatives.
Responds to supervision, coaching and constructive criticism in a positive manner.
Adheres to attendance and punctuality requirements per policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness.
Observes all policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, breaks and other related policies).
MSW or other relevant degree required; LMSW/LCSW required.
At least five (5) years of experience managing youth programs, preferably supportive services and residential programs, and excellence in meeting compliance and reporting requirements required.
Experience in the design and implementation of new social service programs that have achieved desired results required.
Excellent written and verbal communication skills and the ability to work independently and collaboratively required.
Experience managing a large staff with demonstrated excellence in performance management, program development and team building required.
A track record of compassionate care and engagement with young adults and, in youth experiencing homelessness, trauma, and other similar circumstances, as well as experience working with diverse populations, youth identifying as LGBTQ, and young mothers required.
Openness to learning, new ideas and constructive feedback required.
Ability to work a flexible work schedule, and be on-call as needed for emergencies, required.
Experience implementing evidence-based and proven social service models with fidelity highly preferred.
Typically sits for extended periods at a computer workstation.
Must be able to see, hear, touch, feel, lift (50 lbs.) and stand or sit for long periods of time.
Internal Number: DPMH6820
About Covenant House Illinois
Founded in 1972, Covenant House is the largest charity across the hemisphere serving homeless, trafficked, and runaway youth. Located in 30 cities across 6 countries (Canada, the United States, Mexico, Guatemala, Honduras, and Nicaragua) Covenant House offers a broad range of essential services to help youth move from poverty to opportunity and from homelessness to hope. These services include emergency shelter, transitional and supported housing, food, clothing, legal aid, medical care, educational services (including high school diploma programs and GED certificate programs), job training and placement services, childcare and parenting support programs. As a part of the Covenant House Strategic Plan (2015 - 2020), hundreds of new supported beds for homeless youth will open across Canada, Latin America, and the United States. By the end of year five of this plan, we will reach an additional 10,000 youth annually through our residential and non-residential services, including health clinics, job training programs and schools. Covenant House opened the Illinois site in February of 2017.